Mara Teston
Honolulu ,HI
Summary
Obtained a bachelors in economics with knowledge in Japanese economics and health Economics. Knowledge of both the English and Spanish language. Experience in working as a team and taking on leadership rules. Ready to help and learn through hard work and team work. Skills in oral communication and interacting with difficult people.
Overview
9
9
years of professional experience
Work History
Customer Service
Le Crepe Cafe
11.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Customer Service
Chick-Fil-A
11.2022 - 04.2023
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Collaborated with team members to improve overall response times and service quality.
Customer Service
Bed Bath & Beyond
06.2022 - 08.2022
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Enhanced customer experiences by providing timely and accurate information on products and services.
Customer Service
Safeway
10.2021 - 02.2022
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Volunteer
Allen Blvd Baptist Church
01.2015 - 08.2021
- Supported Sunday school programming by developing creative lesson plans that engaged children in age-appropriate learning activities.
- Reduced audio issues during live performances by conducting thorough sound checks and addressing potential problems before shows.
- Optimized recording environments using strategic microphone placement techniques to capture desired sounds effectively.
- Mentored junior technicians, sharing knowledge and best practices to foster growth.
Customer Service
Buy Buy Baby
03.2021 - 06.2021
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service
Chick-fil-A
07.2019 - 03.2020
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
Education
Bachelor of Arts - Economics
University of Hawaii At Manoa
Honolulu, HI12.2023
High School Diploma -
School of Science And Technology
Beaverton, OR06.2019
Skills
- Interpersonal Skills
- Decision Making
- Complaint Handling
- Team Collaboration
- Active Listening
- Conflict Resolution
- Effective Communication
- Attention to Detail
- Multitasking Abilities
- Telephone Etiquette
- Written Communication
- Fluent Bilingualism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service
Le Crepe Cafe
11.2023 - Current
Customer Service
Chick-Fil-A
11.2022 - 04.2023
Customer Service
Bed Bath & Beyond
06.2022 - 08.2022
Customer Service
Safeway
10.2021 - 02.2022
Customer Service
Buy Buy Baby
03.2021 - 06.2021
Customer Service
Chick-fil-A
07.2019 - 03.2020
Volunteer
Allen Blvd Baptist Church
01.2015 - 08.2021
Bachelor of Arts - Economics
University of Hawaii At Manoa
High School Diploma -
School of Science And Technology
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