María Trevino
Katy,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Food Service Worker
KISD
Katy, TX
03.2024 - Current
- Properly stored all leftover food items after each shift.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Maintained accurate records of sales transactions for end-of-day reports.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated dishwashing machines safely and efficiently.
- Assisted in the preparation of food items according to recipes and instructions.
- Monitored inventory levels of food items used during meal services.
- Cleaned kitchen areas, equipment and utensils.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Shift Leader
Chick-fil-A
Katy, TX
08.2019 - 02.2024
- Resolved customer complaints promptly and professionally.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Assisted in training new employees on shift operations.
- Monitored inventory levels and ordered supplies as needed.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
General Manager
Chipotle
Katy, TX
10.2013 - 12.2018
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
Education
Associate of Science - Chemical Engineering
Instituto Tecnológico De La Laguna
Torreón, Mexico06-2003
Skills
- Food safety
- Customer service
- Inventory management
- Food preparation
- Sanitation practices
- Team leadership
- Problem solving
- Quality control
- Multitasking
- Food allergy awareness
- ServSafe certification
Languages
Spanish
Native/ Bilingual
Timeline
Food Service Worker
KISD
03.2024 - Current
Shift Leader
Chick-fil-A
08.2019 - 02.2024
General Manager
Chipotle
10.2013 - 12.2018
Associate of Science - Chemical Engineering
Instituto Tecnológico De La Laguna