Marae Coleman
Laplata
Summary
Currently enrolled in school to get my bachelor in Computer science. I have multiple years of experience in the call center and have excellent customer service skills. My communication skills are very well and respectful Z
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Social Security Administration
03.2023 - Current
- Handled incoming calls related to security information.
- Ensured high-quality service delivery for every caller.
- Communicated policies of government services effectively.
- Provided support with Medicare, retirement, and disability queries.
Call Center Customer Service Representative
Continuum
10.2022 - Current
- Assist customer with prescription orders
- Deal with mail orders, answering phone calls, working remotely on computer
- Using Microsoft software
- Dealing with medical prescriptions
- Patients history
- Dealing with insurance
- Medical coding
Administrative Assistant
GapBuster
07.2022 - 10.2022
- Assist with the day-to-day operations of an office by doing tasks such as filing paperwork, answering phone calls, preparing documents for meetings, and managing the calendar of their supervisors
- I work from home while also sending out any emails and conducting any meetings if needed
- We use softwares such as Microsoft and Canva
- Chatting through email
Store Manager
Crystal Cafe By Faith2felicity
09.2021 - 10.2022
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Dealing with analysts
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Listen to customer feedback and pass it on to the store manager
- Keep customers informed about the latest discounts and special offers
- Manage product returns
- Clerical experience
- Being a supervisor to the employee, via phone or email
- Provide high quality customer service
- Providing communication with outside parties
- Troubleshooting POS
- Helping with technical support over phone
Child Care Teacher
La Petite Academy
09.2021 - 10.2021
- Provide care and protection for assigned children
- Maintain a physical environment conducive to children’s growth and development and arrange to promote optimal program functioning
- Consider and provide for the needs of the individual in relationship to their cultural and socioeconomic background, emotional or physical handicaps and individ
- Make daily observations of the health of children, reporting conditions which require attention
- Work with parents to solve behavior problems; arrange parent conferences as necessary and field parent’s complaints
- Supervise and encourage the development of assistant teachers, aids, volunteers and other child care personnel in the classroom
- Assist Administrator/Director in evaluation of assistants as needed
- Write a monthly article to be completed each month for the center newsletter
- Assist with public relation and events and other duties as assigned
- Maintain a pleasant, comfortable atmosphere for staff and children
Lead Preschool Teacher
Chesterbrooke Academy
05.2021 - 09.2021
- Develop and implement curriculum
- Support creativity and learning
- Provide supervision during activities
- Select age-appropriate developmental materials for the classroom
- Keep classroom neat and organized
- Provide parents with progress reports
- Responsible for developing and implementing curricula, and mentoring staff under their supervision
Cashier/Customer Service
Target
11.2020 - 05.2021
- Greeting customers, collecting payments, managing returns and refunds, answering to customer inquiries, and stocking shelves
- Receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions
Education
Information Technology - Information And Computer Systems
Western Governors University
Salt Lake City, UTHigh school diploma or equivalent -
Maurice J McDonough
Pomfret, MD06.2021
Skills
- Customer Service
- Problem-Solving
- Computer Literacy
- Strong Oral Communication
- Patience
- Attentiveness
- Creative
- Resourceful
- Microsoft Office
- Clover POS
- Management
- Microsoft Excel
Timeline
Customer Service Representative
Social Security Administration
03.2023 - Current
Call Center Customer Service Representative
Continuum
10.2022 - Current
Administrative Assistant
GapBuster
07.2022 - 10.2022
Store Manager
Crystal Cafe By Faith2felicity
09.2021 - 10.2022
Child Care Teacher
La Petite Academy
09.2021 - 10.2021
Lead Preschool Teacher
Chesterbrooke Academy
05.2021 - 09.2021
Cashier/Customer Service
Target
11.2020 - 05.2021
High school diploma or equivalent -
Maurice J McDonough
Information Technology - Information And Computer Systems
Western Governors University
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