María Elena Buendía
Margate,FL
Summary
Experienced professional, results-driven, creative and highly motivated with more than 10 years dedicated experience in customer service roles. Caring and compassionate, skilled at coaching special needs individuals to achieve greater independence and confidence.
An unwavering commitment to customer service, with the ability to lead, build productive relationships and resolve complex issues. A person who embraces team learning, knowledge sharing and challenges while adopting the philosophy: “Where there is a will, there is also a way".
Overview
7
7
years of professional experience
Work History
Registered Behavior Technician
Behavioral Family Solutions LLC
Margate, FL
02.2022 - 04.2023
- Collected reduction behavior data throughout the session (baseline or treatment)
- Provided direct client care in 1:1 in different settings
- Implemented reduction interventions
- Assisted with parent and caregiver training in line with client’s individualized treatment and behavior reduction protocols
- Followed the prescribed behavioral skills acquisition and behavior reduction
- Protocols
- Assisted BCBA with skill acquisitions and behavior reduction assessments
- Assisted BCBA in preparing client materials as instructed
- Maintained a clean, safe, and organized work and therapy environment
- Maintained and acquired technical knowledge by attending required trainings
Registered Behavior Technician
Behavioral Strides Therapy
Delray Beach, FL
08.2020 - 02.2022
- Provided direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements
- Followed the prescribed behavioral skill acquisition and behavior reduction protocols
- Collected, recorded, and summarize data on observable client behavior
- Assisted with parent and caregiver training in line with client’s individualized treatment and behavior reduction protocols
- Created effective communicate ways with parents and caregivers regarding client progress as instructed by the Board-Certified Behavior Analyst
- Utilized safe & appropriate handing procedures when working with clients
- Maintained client confidentiality
- Assisted Lead Behavioral Technician, Behavior Analysts, and ABA Interns in preparing client materials as instructed
- Maintained a clean, safe, and organized work and therapy environment
- Maintained and acquire technical knowledge by attending required training.
Spanish Teacher
Margate, FL
05.2016 - 10.2020
- Designed individual classes to students of the Spanish language Focusing in conversation, writing, reading and listening
- Delivered tailored client program and teaching materials to achieve the specific objectives of each client
- Used open periods to plan for classes, organize materials and grade tests
- Helped students prepare for continuing education and their future careers by reinforcing positive study skills and encouraging perseverance
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Continuously classified and filed records to keep the system efficient and all information organized
- Bilingual Spanish/English Customer Service Work from Home
customer service
Global Response LLC
Margate, FL
05.2020 - 08.2020
- Offered excellent, in a retail customer service environment
- Interpreted and analyzed customer inquiries to determine their needs
- Paid attention to the interests of the clients and showed sympathy
- Processed exchanges and refunds in ways congruent with company policies
- Satisfied customer needs by adhering to established procedures, policies and practices
- Brought customer service In Spanish to assist in purchases and shipping orders.
After School Teacher
Nexplore LLC
Hollywood, FL.
12.2017 - 01.2020
- Taught Nexplore Science, a student program based on research, experimentation, and games
- Performed activities on scientific ideas through games and dynamic activities
- Researched with students about scientific concepts such as electricity, inventions, sound, energy, physics, light and earth sciences.
Education
Master's Degree - Prevention and Psychological Intervention, Behavior Problems
Valencian International University VIU
06.2022
Applied Behavior Analysis Course Sequence -
ABA Spain
06.2021
Bachelor's - Applied Psychology
Registered Behavior Technician (RBT) ARC Educates
12.2019
Teacher Training course of Spanish as a foreign Language -
Instituto Cervantes New York
09.2015
Bachelor of Science - Bachelor's in Psychology
Universidad Complutense De Madrid
06.2009
Skills
- Teamwork (10 years)
- Organizational Skills (6 years)
- Customer Service (10 years)
- Classroom Management (7 years)
- Teaching (3 years)
- Early Childhood Education (2 years)
- Applied Behavior Analysis (2 years)
- Data Collection (2 years)
- Experience with Children (5 years)
- Behavioral Therapy (2 years)
- Autism and Spectrum Disorders (2 years)
- Behavior Reduction Procedures (2 years)
- Program Improvements (2 years)
Areas of Expertise and Interest
Creating data collection System
Conducting professional development
Collaboration with families and schools
Timeline
Registered Behavior Technician
Behavioral Family Solutions LLC
02.2022 - 04.2023
Registered Behavior Technician
Behavioral Strides Therapy
08.2020 - 02.2022
customer service
Global Response LLC
05.2020 - 08.2020
After School Teacher
Nexplore LLC
12.2017 - 01.2020
Spanish Teacher
05.2016 - 10.2020
Master's Degree - Prevention and Psychological Intervention, Behavior Problems
Valencian International University VIU
Applied Behavior Analysis Course Sequence -
ABA Spain
Bachelor's - Applied Psychology
Registered Behavior Technician (RBT) ARC Educates
Teacher Training course of Spanish as a foreign Language -
Instituto Cervantes New York
Bachelor of Science - Bachelor's in Psychology
Universidad Complutense De Madrid
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