Mara Ghazaryan
Glendale,CA
Summary
Dynamic and results-driven professional with a strong background in driving growth and enhancing market presence. Highly enthusiastic and energetic, I excel in identifying new opportunities, building strong client relationships, and executing strategic initiatives. My diverse experience, including volunteering with community outreach programs and non-profit organizations, showcases my commitment to service and innovation, making me an asset in any fast-paced, client-focused environment.
Overview
7
7
years of professional experience
Work History
Sales Manager
Tweet Telecom VOIP
03.2022 - 04.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Administrative Project Manager
Digitain IT
04.2020 - 02.2021
- Developed comprehensive project plans, outlining goals, timelines, resources, and potential risks for successful execution.
- Conducted regular status meetings with stakeholders to review progress and adjust plans as needed for optimal results.
Business Development Manager
Evolution Gaming
01.2018 - 01.2020
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Represented company and promoted products at conferences and industry events.
Customer Service Representative
HRS Hospitality & Retail Systems
07.2017 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Call Center Manager
FullFlat Furnishing
08.2017 - 10.2018
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
Education
MBA -
Yerevan State University
Yerevan, Armenia12.2023
GED -
Yerevan State University
Yerevan, Armenia12.2021
High School Diploma -
ASPU
Yerevan, Armenia12.2017
Skills
- Microsoft Office
- Organizational and planning skills
- Verbal and written communication
- Goals and performance
- Relationship Building
- Good listener and communicator
- Team-work oriented
Personal Information
- Date of Birth: 08/19/99
- Gender: Female
- Nationality: Armenian
Affiliations
- NUGGGS, Social Volunteer Work
- MOON EVENTS, Community development
- JS, Environmental Volunteer Work
- Yerevan, Armenia, "IT Sales + Freelancing" Seminar
- Rustavi, Georgia, "Strong Leaders for Sustainable Future" Project
- Dubai, UAE, "Capacity Middle East Dubai 2023" Conference
Timeline
Sales Manager
Tweet Telecom VOIP
03.2022 - 04.2024
Administrative Project Manager
Digitain IT
04.2020 - 02.2021
Business Development Manager
Evolution Gaming
01.2018 - 01.2020
Call Center Manager
FullFlat Furnishing
08.2017 - 10.2018
Customer Service Representative
HRS Hospitality & Retail Systems
07.2017 - 09.2018
MBA -
Yerevan State University
GED -
Yerevan State University
High School Diploma -
ASPU
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