Marah Musallam
CLS Health Billing Coordinator II
Houston,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Meticulous and methodical Billing Coordinator driven to optimize department by correcting inefficiencies and improving procedures.
Overview
9
9
years of professional experience
Work History
Billing Coordinator II
CLS Health
11.2022 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Created new patient charts and editing previous ones.
- Scheduled patients with doctors and other nurse practitioners.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Referred past due payments to collections department.
- Updated documentation, reports and spreadsheets with financial information.
- Improved earnings and copay payment collections in 7 clinics.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Maintained 97% overall score for all incoming and outgoing calls in the billing department.
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Conducted regular audits of invoicing practices, ensuring accuracy across all transactions.
Dialysis Patient Care Technician
DaVita
11.2021 - 05.2022
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Administered Heparin, oxygen, anesthetic, and saline as prescribed.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Inserted 14, 15, 16 and 17 gauge needles into patient's graft/fistula to begin hemodialysis treatment.
Shift Manager
CVS Pharmacy
08.2020 - 11.2021
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Managed to win multiple monthly surveys with perfect scores from customers.
Barista
Starbucks
09.2019 - 02.2021
- Prepared coffee, cleaned dining areas, and carried out other opening duties.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Community Health Worker Intern
University of Houston Honors College
09.2020 - 12.2020
- Worked on projects using knowledge gained in classes to put together recommendations for issues such as sexual education.
- Targeted specific community groups with wellness and disease management information.
- Helped vulnerable individuals navigate complex healthcare system.
Math Tutor
Mathnasium
11.2018 - 09.2019
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Managed schedule of four students per hour + weekly appointments helping students with homework, test prep, and advanced placement examinations
Intern
UTMB
12.2016 - 07.2018
- Assisted a cardiovascular Surgeon and a cardiovascular physician assistant with supplies during patient visits.
- Reviewed patient files with a PA and viewed their test scans prior to each visit.
- Learned about conditions and presentations often present in a cardiac patients.
- Learned how to read scans such as CT scan, X-ray, Angiograms and EKG.
Fast Food Worker
Chick-Fil-A Inc.
12.2016 - 11.2017
- Maintained clean, sanitized and well-organized food preparation zones.
- Maintained high standards of customer service in high-volume, fast-paced operations.
Volunteer
Autumn Leaves of Clear Lake
04.2015 - 05.2017
- Supervised daily activities and provided assistance when needed.
- Provided safe exercise workouts that helped keep the individuals active.
Education
Bachelor's - Public Health - Health Promotion
University of Houston
Houston, TX 08.2018 - 12.2020
High School Diploma -
Clear Horizons Early College HS
Houston, TX 08.2014 - 06.2018
Associate of Arts - General Studies
San Jacinto College
Houston, TX 08.2014 - 05.2018
Skills
Strong Communication Skills
Bilingual [Arabic]
Customer service
Organized multi-tasker
Policies and procedures
Staff Management
HIPAA Compliance
Patient Assistance
Infection Control Standards
Excel and Other Microsoft Applications
Investigation
Attention to Details
Timeline
Billing Coordinator II
CLS Health
11.2022 - Current
Dialysis Patient Care Technician
DaVita
11.2021 - 05.2022
Community Health Worker Intern
University of Houston Honors College
09.2020 - 12.2020
Shift Manager
CVS Pharmacy
08.2020 - 11.2021
Barista
Starbucks
09.2019 - 02.2021
Math Tutor
Mathnasium
11.2018 - 09.2019
Bachelor's - Public Health - Health Promotion
University of Houston
08.2018 - 12.2020
Intern
UTMB
12.2016 - 07.2018
Fast Food Worker
Chick-Fil-A Inc.
12.2016 - 11.2017
Volunteer
Autumn Leaves of Clear Lake
04.2015 - 05.2017
High School Diploma -
Clear Horizons Early College HS
08.2014 - 06.2018
Associate of Arts - General Studies
San Jacinto College
08.2014 - 05.2018