ShiVaughn Lacy
Indianapolis,Indiana
Summary
Experienced and skilled business professional with exceptional communication, critical thinking, problem-solving, quality assurance, and leadership abilities. Seeking a stable and fulfilling career opportunity with a reputable organization to leverage extensive 10+ years of training and expertise in order to contribute towards achieving company objectives.
Overview
10
10
years of professional experience
Work History
Billing Coordinator II
Cox Mobility Inc
Carmel, IN
11.2023 - Current
- Processing invoices for accuracy and record keeping purposes
- Transcribing client information by entering account records for auditing purposes
- Executed special projects, including excel graphs, spreadsheets, and quantities of data relevant to task
Legal Assistant
Hensley Legal Group
Fishers, IN
08.2023 - 09.2023
- Conduct investigations and statistical research
- Monitor deadlines and update calendars
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Billing and Collections Coordinator
Zidan Management Group
Indianapolis, IN
03.2021 - 08.2023
- Assist with month end work and processes to meet strict deadlines for rental agreements
- Work with property managers to resolve collection issues
- Monitor tenant account details for non-payments, delayed payments, and other irregularities
Accounts Receivable
Koorsen Environmental Services
Indianapolis, IN
09.2019 - 03.2021
- Business to business contact to negotiate repayment plans and/or payment alternatives
- Compiling financial reports and providing monthly financial data to higher management
- Managed accounts receivable aging reports, prioritizing collections efforts for overdue balances.
Claims Specialist
Anthem Blue Cross Blue Sheild
Indianapolis, IN
03.2015 - 09.2019
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
Education
High School -
Warren Central High School
Indianapolis, IN05.2008
Skills
- Thorough Analytical Skills
- Sage
- Quickbooks
- Filevine
- Efficient
- Medical Claims Processing
- OnBase Client
- Dependable
- Collection Management
- Word/Office/Excel
- Deadline oriented
- File management
- Accuracy and precision
- Dispute resolution
- Invoice processing
- Audits
Career Focus
Highly competent business professional with superior communication, critical thinking, problem solving, quality assurance, and leadership skills. In search of a secure career within a reputable organization where I can expand my 10+ years of training and skills, to help achieve company goals.
Timeline
Billing Coordinator II
Cox Mobility Inc
11.2023 - Current
Legal Assistant
Hensley Legal Group
08.2023 - 09.2023
Billing and Collections Coordinator
Zidan Management Group
03.2021 - 08.2023
Accounts Receivable
Koorsen Environmental Services
09.2019 - 03.2021
Claims Specialist
Anthem Blue Cross Blue Sheild
03.2015 - 09.2019
High School -
Warren Central High School