ShiVaughn Lacy
Indianapolis,Indiana
Summary
Experienced and skilled business professional with exceptional communication, critical thinking, problem-solving, quality assurance, and leadership abilities. Seeking a stable and fulfilling career opportunity with a reputable organization to leverage extensive 10+ years of training and expertise in order to contribute towards achieving company objectives.
Overview
10
10
years of professional experience
Work History
Billing Coordinator II
Cox Mobility Inc
11.2023 - Current
- Processing invoices for accuracy and record keeping purposes
- Transcribing client information by entering account records for auditing purposes
- Executed special projects, including excel graphs, spreadsheets, and quantities of data relevant to task
Legal Assistant
Hensley Legal Group
08.2023 - 09.2023
- Conduct investigations and statistical research
- Monitor deadlines and update calendars
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Billing and Collections Coordinator
Zidan Management Group
03.2021 - 08.2023
- Assist with month end work and processes to meet strict deadlines for rental agreements
- Work with property managers to resolve collection issues
- Monitor tenant account details for non-payments, delayed payments, and other irregularities
Accounts Receivable
Koorsen Environmental Services
09.2019 - 03.2021
- Business to business contact to negotiate repayment plans and/or payment alternatives
- Compiling financial reports and providing monthly financial data to higher management
- Managed accounts receivable aging reports, prioritizing collections efforts for overdue balances.
Claims Specialist
Anthem Blue Cross Blue Sheild
03.2015 - 09.2019
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
Education
High School -
Warren Central High School
Indianapolis, IN05.2008
Skills
- Thorough Analytical Skills
- Sage
- Quickbooks
- Filevine
- Efficient
- Medical Claims Processing
- OnBase Client
- Dependable
- Collection Management
- Word/Office/Excel
- Deadline oriented
- File management
- Accuracy and precision
- Dispute resolution
- Invoice processing
- Audits
Career Focus
Highly competent business professional with superior communication, critical thinking, problem solving, quality assurance, and leadership skills. In search of a secure career within a reputable organization where I can expand my 10+ years of training and skills, to help achieve company goals.
Timeline
Billing Coordinator II
Cox Mobility Inc
11.2023 - Current
Legal Assistant
Hensley Legal Group
08.2023 - 09.2023
Billing and Collections Coordinator
Zidan Management Group
03.2021 - 08.2023
Accounts Receivable
Koorsen Environmental Services
09.2019 - 03.2021
Claims Specialist
Anthem Blue Cross Blue Sheild
03.2015 - 09.2019
High School -
Warren Central High School
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