Maraki Achenef
Lawrenceville,GA
Summary
Motivated server with engaging personality and flexible approach. Upbeat and friendly i believe in customers having an enjoyable dining experience. Hardworking believe in team work to make each others shift go as smooth as possible while everyone makes money together, bring in higher sales and happy customers. Familiar with nightlife/daytime work ethics/customer point of view. Looking into expanding my server ethics.
Overview
3
3
years of professional experience
Work History
Server
Mosa Restaurant & Bar
01.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Inspected dishes and utensils for cleanliness.
Hookah Server
Xperience Sports Bar & Lounge
07.2021 - Current
- Enhanced customer satisfaction by providing efficient and attentive hookah service.
- Maintained a clean and inviting atmosphere for guests, ensuring optimal enjoyment of the hookah experience.
- Assisted in increasing overall sales by offering personalized recommendations based on customer preferences.
- Contributed to a safe environment by adhering to strict hygiene standards and proper handling of equipment.
- Supported inventory management by keeping track of supplies and notifying management when restocking was needed.
- Educated customers about various hookah flavors, options, and proper usage techniques for an enhanced experience.
- Participated in staff training sessions, further developing skills in customer service, safety procedures, and product knowledge.
- Addressed any concerns or issues raised by guests promptly, maintaining high levels of satisfaction among clientele.
- Worked closely with bartenders and other staff members to provide seamless service across all areas of the venue.
- Regularly checked on the quality of coals used during service hours, replacing them as needed for consistent smoke output.
- Participated in the development of new hookah menu offerings, providing input on flavor combinations and presentation ideas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Brookwood High School
Snellville, GA03.2019
Skills
- Guest Engagement
- Beverage Preparation
- Exceptional customer service
- Dining area maintenance
- Cash Handling
- Strong Work Ethic
- Table Setting
- Food Running
- Reliable and Responsible
- Cool Under Pressure
- Table Bussing
- Menu Memorization
- Professional Appearance
- Warm and Friendly
Timeline
Server
Mosa Restaurant & Bar
01.2024 - Current
Hookah Server
Xperience Sports Bar & Lounge
07.2021 - Current
High School Diploma -
Brookwood High School