Maral Mahjoub
Newport Beach,CA
Summary
Proven to excel in fast-paced environments, I enhanced client satisfaction and retention at Pelican Hill Resort by mastering 5-star customer service skills and implementing efficient scheduling systems. My strong organizational abilities and attention to detail, coupled with a commitment to team collaboration and patient care, have consistently improved operational efficiency and client relations across healthcare, business, and hospitality sectors.
Overview
8
8
years of professional experience
Work History
Spa Receptionist/Coordinator
Pelican Hill Resort
02.2023 - Current
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Updated customer records and maintained accurate client information.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
- Resolved client issues professionally, promoting a positive image of the spa at Pelican Hill
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Trained new receptionists on daily tasks, procedures, and best practices to ensure consistent quality across the team.
- Supported spa manager with administrative tasks, aiding in smooth spa operations.
- Assisted in organizing spa events, leading to increased client engagement and loyalty.
- Answered client inquiries with detailed knowledge of spa services and products, boosting sales.
- Coordinated with spa therapists to ensure timely service delivery, enhancing client satisfaction.
- Trained new receptionists, ensuring consistency in client service standards.
- Resolved customer problems and complaints.
- Got Forbes Training to maintain 5 star customer service skills
- Confirmed appointments, communicated with clients, and updated client records.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Handled payments and processed credit card transactions.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
Medical Assistant
Leila Ahmadi Optometry
02.2023 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
Dental Assistant/Front Desk Receptionist
Elite Dental Irvine
05.2017 - 06.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
Bachelor of Science - Public Health
California State University, Fullerton
Fullerton, CA05-2024
Skills
- Strong organization
- Patience and composure
- Customer and client relations
- Punctual and reliable
- Computer proficiency
- Attention to detail
- Team collaboration
Accomplishments
- Forbes Training
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Persian
Full Professional
Timeline
Spa Receptionist/Coordinator
Pelican Hill Resort
02.2023 - Current
Medical Assistant
Leila Ahmadi Optometry
02.2023 - 08.2023
Dental Assistant/Front Desk Receptionist
Elite Dental Irvine
05.2017 - 06.2019
Bachelor of Science - Public Health
California State University, Fullerton
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