Maralee Griffith

• Collaborated with policyholders to gather necessary documentation and information for claims processing.
• Effectively managed disputes between policyholders and the company, mediating resolutions that ultimately preserved positive client relationships while protecting company interests.
• Enhanced customer satisfaction by promptly addressing concerns and providing clear explanations of policy coverages.
• Handled catastrophe claims efficiently, assisting affected communities by quickly assessing damages and processing claims after natural disasters.
• Used Xactimate to compile estimates for personal property and structure damage.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
• Conducted thorough inspections of damaged properties to assess loss and estimate repair costs.
• Communicated findings effectively with insurance agents to facilitate prompt claim resolutions.
• Coordinated with contractors and service providers for timely repairs and restoration services.
• Evaluated property damage claims to determine coverage and settlement amounts.

• Exercised proper judgment and decision making to analyze over 20 claims per week.
• Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
• Prepared reports of findings of investigations, for personal property inventory.
• Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
• Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.

States worked: California, Oregon, and Colorado.

• Managed daily operations to ensure effective team performance and timely project completion.
• Monitored team progress toward objectives, providing feedback and support for continuous improvement.
• Cultivated a positive team environment, encouraging open communication and professional growth among staff.
• Enhanced team productivity by implementing efficient task delegation and time management strategies.
• Established clear performance metrics, enabling transparent evaluation of team progress.
• Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Developed training materials to onboard new employees, fostering a smooth transition into roles.
• Implemented quality control measures to maintain high standards in service delivery.