Maralyn Ulloa Palma
Huntington
Summary
Safety-focused and customer-oriented flight attendant with over 3 years of experience providing outstanding passenger service while ensuring FAA compliance and maintaining emergency readiness standards. Proficient in conflict resolution, in-flight safety protocols, and creating positive travel experiences in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines
01.2023 - 05.2026
- Deliver FAA required safety briefings and ensure passenger safety throughout the flight.
- Handle onboard situations including medical issues and disturbances with calm and judgment.
- Provide inflight service, including food and beverages while creating a positive passenger experience.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
Ocean Import coordinator
Redefined Transportation Inc
Long Beach, CA
11.2020 - 12.2022
- Tracked and traced FCL/ LCL shipments daily using carrier systems.
- Provided proactive updates to clients regarding delays and delivery timelines.
- Collaborated with internal teams to ensure accurate resolutions for customer concerns.
- Delivered high-quality customer service using in-depth import operations knowledge.
- Scheduled container arrivals and organized unloading at the destination port.
Call Center Representative
Adecco Staffing Agency
Melville, NY
08.2018 - 05.2020
- Identified customer needs and provided effective solutions.
- Handled approximately 100 inbound calls daily in a high-paced environment.
- Worked with management to implement customer satisfaction improvements.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
Bachelor of Science - Criminal Justice
Saint Leo University
Saint Leo, FLSkills
- Safety-focused
- Customer service
- Bilingual
- Attention to detail
- Team collaboration
- Flight safety
- First aid
- Reliability and punctuality
Certification
CPR certified
Languages
Spanish- Fluent
Timeline
Flight Attendant
Spirit Airlines
01.2023 - 05.2026
Ocean Import coordinator
Redefined Transportation Inc
11.2020 - 12.2022
Call Center Representative
Adecco Staffing Agency
08.2018 - 05.2020
Bachelor of Science - Criminal Justice
Saint Leo University