María M. López
Inwood,WV
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
2
2
Languages
37
37
years of professional experience
Work History
Administrative Assistant
Regency Lakes - Equity LifeStyle
Winchester, VA
11.2018 - Current
- Assisted in preparation of reports and presentations for management review.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Managed filing system, entered data and completed other clerical tasks
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administrative Assistant
Regency Lakes - Manpower
Winchester, VA
06.2018 - 11.2018
- Implemented tracking systems for supplies, ensuring timely inventory replenishment.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Assisted in preparation of reports and presentations for management review.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Break Room Attendant
Manpower - FoodSource LLC
Winchester, VA
08.2017 - 02.2018
- Oversaw daily workflow, ensuring tasks were completed in a timely manner while adhering to quality standards.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Statistics Officer
Humacao Community College
Humacao, Puerto Rico
09.2008 - 08.2010
- Developed training materials for staff development, enhancing operational efficiency and service delivery.
- Streamlined communication between departments to improve collaboration on academic programs and services.
- Implemented feedback mechanisms to assess student satisfaction and drive continuous improvement initiatives.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated operations with other emergency service groups.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Student Support Services Program Director
Humacao Community College
Humacao, Puerto Rico
10.2000 - 08.2008
- Collaborated with faculty to align curriculum with community needs and industry standards..
- Oversaw compliance with accreditation standards, maintaining institutional integrity and quality assurance practices.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Established program policies and procedures to comply with regulatory requirements.
- Directed strategic planning process, aligning program objectives with organizational goals.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Student Support Services Program Coordinator
Humacao Community College
Winchester, VA
07.1997 - 09.2000
- Coordinated community outreach programs to enhance student engagement and participation.
- Developed and implemented training sessions for staff on program best practices.
- Collaborated with faculty to align curriculum offerings with community needs and interests.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
Secretarial Science Professor
Humacao Community College
Humacao, Puerto Rico
08.1992 - 07.1997
- Developed and implemented innovative curriculum enhancing student engagement and learning outcomes.
- Delivered lectures utilizing diverse instructional strategies to accommodate varied learning styles.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement..
- Provided students with constructive, encouraging and corrective feedback.
- Advised students on academic planning, career goals, internships, research opportunities, and graduate school applications to foster successful outcomes post graduation.
- Led curriculum revision efforts to ensure content relevancy and compliance with accreditation standards.
- Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
Registrar
Humacao Community College
Humacao, Puerto Rico
05.1991 - 08.1992
- Managed enrollment processes to ensure accurate student records and compliance with institutional policies.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
- Improved data integrity by conducting regular audits of student records and making necessary corrections.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Reduced errors in transcript processing through careful attention to detail while entering grades into the system.
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Prepared balanced course schedules, student rosters and class lists.
- Facilitated smooth operation of graduation ceremonies, ensuring memorable experience for graduates and their families.
Financial Aid Assistant
Humacao Community College
Humacao, Puerto Rico
04.1989 - 04.1991
- Processed financial aid applications ensuring compliance with federal and state regulations.
- Assisted students in understanding financial aid options and eligibility criteria.
- Coordinated outreach initiatives to improve student awareness of financial assistance programs.
- Maintained accurate records in financial aid management systems to support audits and reporting.
- Assisted students and families in filling out financial aid applications.
- Worked closely with admissions staff to identify high-need applicants who could benefit from additional institutional support through scholarships or grants.
- Assisted students with completing complex financial aid forms, ensuring timely submission and accurate data entry.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
Bachelor of Arts -
Puerto Rico University
Puerto RicoBBA - Science Secretary
Turabo University
Gurabo, Puerto Rico06-1992
Skills
- Customer service
- Data entry
- Office administration
- Microsoft Word
- File organization
- Computer proficiency
- Dedicated team player
- Deadline oriented
- Documentation and reporting
- Multi-line phone systems
- Event coordination
- Meeting arrangement
Languages
English
Spanish
Timeline
Administrative Assistant
Regency Lakes - Equity LifeStyle
11.2018 - Current
Administrative Assistant
Regency Lakes - Manpower
06.2018 - 11.2018
Break Room Attendant
Manpower - FoodSource LLC
08.2017 - 02.2018
Statistics Officer
Humacao Community College
09.2008 - 08.2010
Student Support Services Program Director
Humacao Community College
10.2000 - 08.2008
Student Support Services Program Coordinator
Humacao Community College
07.1997 - 09.2000
Secretarial Science Professor
Humacao Community College
08.1992 - 07.1997
Registrar
Humacao Community College
05.1991 - 08.1992
Financial Aid Assistant
Humacao Community College
04.1989 - 04.1991
Bachelor of Arts -
Puerto Rico University
BBA - Science Secretary
Turabo University