Maramawit Mantegafto
Alexandria,VA
Summary
- Adept at providing accurate and seamless language services, ensuring exceptional guest experiences and managing dinning operations with poise. Committed to fostering positive interactions through effective communication and cultural understanding.
Overview
5
5
years of professional experience
Work History
Translator and Interpreter
Volunteer Work
Las Vegas , NV
12.2018 - 05.2020
- I volunteered to help non-English speaking students by translating oral, and written information. This involved assisting them in classes, explaining school materials, and helping them integrate into the school community. My role required not only fluency in multiple languages but also patience, empathy and the ability to bridge cultural differences. I got to play a vital role in helping others understand and be understood, which can be incredibly rewarding, along with being able to fulfill a dynamic field that ignited my passion for cross culture connections.
Server
The Cheesecake Factory
Arlington, VA
12.2022 - 04.2024
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained and mentored new servers, contributing to their professional development and the overall success of the team.
- Becoming observant of the overall dining experience, anticipating and addressing any issues that may arise. This constant to detail helps me develop a keen eye for small but important aspects in other areas of my life.
Restaurant Hostess
Lucy Ethiopian Restaurant
Las Vegas, NV
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Upsold appetizers, drinks, desserts. when appropriate.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assigned seating arrangements based on customer preferences and restaurant policies.
Education
High School Diploma -
Emmett J Conrad High School
Dallas, TX05-2022
Skills
- Live interpretations
- Food safety understanding
- Cultural Awareness
- Customer Engagement
- Fluent in Amharic & English
- Food Running
- Order Accuracy
- Liquor, wine, and food service
- Item promotion
- Effective customer upselling
References
References available upon request.
Timeline
Server
The Cheesecake Factory
12.2022 - 04.2024
Translator and Interpreter
Volunteer Work
12.2018 - 05.2020
Restaurant Hostess
Lucy Ethiopian Restaurant
High School Diploma -
Emmett J Conrad High School