Maranda Darnell
Johnson City,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Residential Technician
Fairview Housing Management
Abingdon, VA
02.2025 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
- Used Software to document patient information, progress notes, and treatment plans.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Assisted with medication administration and counting and pouring medications.
Manager
Anytime Fitness
11.2023 - 05.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Retail Associate
AMC Theatres
11.2020 - 04.2021
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Assisted customers by answering questions and fulfilling requests.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Caregiver
Silver Angels
05.2019 - 07.2020
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Built strong relationships with clients to deliver emotional support and companionship.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Receptionist
Cornerstone Village
10.2017 - 04.2019
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Collected, sorted, distributed and sent mail and packages.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Education
Bachelor of Applied Science in Information Technology - Computer And Information Sciences
East Tennessee State University
Johnson City, TN05.2022
Skills
- Verbal and written communication
- Flexible schedule and availability
- Community integration
- Progress documentation
- Patient Management
- Medication Administration
- Sales
- Guest Services
- Sorting
- Cash Register Operation
- Product Knowledge
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Data Entry and Maintenance
- CRM Software
- Client Relationship Management
- Marketing
- Membership Sales
- Administrative tasks
- Facility Management
- Revenue Growth
- Social Media Promotion
- Program Development
- Data Management
- Decision-Making
Timeline
Residential Technician
Fairview Housing Management
02.2025 - Current
Manager
Anytime Fitness
11.2023 - 05.2024
Retail Associate
AMC Theatres
11.2020 - 04.2021
Caregiver
Silver Angels
05.2019 - 07.2020
Receptionist
Cornerstone Village
10.2017 - 04.2019
Bachelor of Applied Science in Information Technology - Computer And Information Sciences
East Tennessee State University