Maranda Gill

Callahan

Summary

Dynamic customer service professional with extensive experience at UF Health – Oncology & Hematology. Expert in high-volume phone support and insurance verification, fostering trust through effective communication. Proven ability to manage appointments and resolve conflicts, ensuring patient satisfaction and operational efficiency in fast-paced environments.

Overview

years of professional experience

Work History

Customer Service Representative / Front Desk

UF Health – Oncology & Hematology

06.2025 - Current

Managed high-volume inbound calls for appointment scheduling and patient inquiries, ensuring timely assistance.
Acted as primary contact for oncology and hematology patients, delivering compassionate customer service.
Built trust by developing strong patient relationships and facilitating open communication.
Verified insurance coverage, explained billing processes, and accurately collected co-payments.
Maintained accurate patient records within EMR/EHR systems to ensure data integrity.
Complied with HIPAA regulations to safeguard patient confidentiality.
Collaborated with clinical staff to enhance daily operations and streamline workflow.
Managed inventory and supplies to ensure availability of necessary materials.

Medical Office Receptionist

First Coast Pediatrics

Jacksonville

09.2023 - 06.2025

Delivered efficient front-desk customer service in a bustling pediatric healthcare environment.
Coordinated appointment scheduling, managed client callbacks, and operated multi-line phone systems to streamline patient access.
Processed payments, scanned insurance cards, and verified identification documents.
Provided assistance with billing inquiries, scheduling needs, and office policy clarifications to enhance family understanding and support.
Maintained organized workspaces and managed office supply inventory to ensure smooth daily operations.
Ensured strict adherence to HIPAA regulations and confidentiality standards.

Front Desk / Customer Service Associate

Letta’s Dawgie Day Spa & Veterinary Clinic

Baxley

11.2021 - 12.2023

Delivered exceptional front-desk customer service to pet owners in veterinary clinic and grooming facility.
Scheduled appointments, answered phones, and efficiently managed client check-ins and check-outs to enhance customer experience.
Resolved client inquiries and concerns with professionalism and empathy, ensuring high levels of client satisfaction.
Processed payments while maintaining accurate records for clients and pets.
Supported daily operations by ensuring a clean, organized, and welcoming front desk area.
Provided compassionate care for pets during grooming and medical procedures.
Managed inventory of pet supplies and ordered products to ensure availability and support seamless operations.

Education

Medical Billing & Coding - Online Coursework

UF Health

Radiology Program - Coursework

College of Coastal Georgia

Brunswick, GA

Real Estate -

LLC Institute of Real Estate

Jacksonville, FL

Skills

Customer service and support
Phone support
Appointment scheduling
Insurance verification
Billing processing
Medical billing
EMR and EHR systems

HIPAA compliance
Data entry
Medical terminology
Cash handling
Coordination skills
Multitasking in fast-paced environments
Conflict resolution

Timeline