Maranda Hallstrom
Williamsport,PA
Summary
Committed individual with 10+ of customer service experience, in different environments. Always friendly and energetic, with lots of practice in putting others first. Motivated to always make individuals feel comfortable and taken care of, no matter the circumstances.
Overview
10
10
years of professional experience
Work History
Phlebotomist
UPMC, Williamsport Hospital
04.2021 - 06.2024
- Collected blood samples in inpatient and outpatient samples of up to 75 people per day, using vaccutainer tubes, tourniquets, straight needles, butterfly needles, finger and heel sticks
- Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results
- Utilized Sunquest ordering system to order lab tests
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios
- Entered patient insurance and demographic information into Epic, registering and checking in patients
- Restocked rooms and carts with supplies after each shift
Environmental Services Associate
UPMC, Muncy Valley Hospital
08.2017 - 04.2021
- Cleaning and sanitizing all patient areas, including OR/SDS, ER, MedSurg Unit, Skilled Nursing unit, Administrative Offices, Lab, Xray, and hospital areas
- Stocking supplies in all areas, including garbage/linen bags, paper towels, toilet paper, soap, hand sanitizer, etc
- Removing all soiled linen and trash from areas and taking it to appropriate place to be disposed of
- Restocking clean linen in all departments
- Training new employees
Sales Associate
Royer's Flowers and Gifts
10.2016 - 06.2017
- Greeted customers as they entered the store, checking on them as they shopped
- Took customer orders in-store and over the phone, rang up in-store purchases and took payments, put away stock, kept store looking neat, set up displays around store of different flower arrangements
- Up-sold flower arrangements with add-on purchases, over the phone and in-person
- Counted down register tills at the end of the day, took deposits to the bank
Cashier
Target
09.2014 - 01.2016
- Greeted guests entering Target
- Rang up customer purchases, answering any customer questions
- Promoted the Target Credit Card
- Processed all customer transactions
Education
Medical Assistant Certification -
Lock Haven University
12.2020
High School Diploma -
Montoursville Area High School/SUS-Q Cyber Charter School
01.2014
Skills
- Patience and compassion
- People-First attitude
- Strong time management
- Problem-solving skills
- Venipuncture, Order of draw, Specimen handling and collection, pediatric phlebotomy
- Biohazard waste management
- EPIC trained
- Health insurance literate
- Multitasking
- Customer service
- Microsoft Office
- Computer literate
Timeline
Phlebotomist
UPMC, Williamsport Hospital
04.2021 - 06.2024
Environmental Services Associate
UPMC, Muncy Valley Hospital
08.2017 - 04.2021
Sales Associate
Royer's Flowers and Gifts
10.2016 - 06.2017
Cashier
Target
09.2014 - 01.2016
Medical Assistant Certification -
Lock Haven University
High School Diploma -
Montoursville Area High School/SUS-Q Cyber Charter School
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