Maranda Henry
Vero Beach,FL
Summary
Hard-working professional with 9 years of experience and a proven knowledge of customer service and retail sales. Aiming to leverage my skills to successfully fill the role at your company. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Shift Lead
WALGREENS
04.2021 - Current
- Greet customers with a smile and ascertain what each customer wants or needs
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Evaluated customer needs and feedback to drive product and service improvements.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Cashier Sales Associate
WALGREENS
02.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Assistant Store Manager
L'eggs Hanes Bali Playtex
02.2020 - 01.2021
- Greet customers with a smile and ascertain what each customer wants or needs
- Consulted with customers to determine needs, assess personal style, and find the best fit items for them
- Provide additional pieces in either another size or additional colors
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Compute sales prices, total purchases and receive and process cash or credit payment
- Merchandised displays according to corporate instructions
- Organize inventory stock and restock racks on the floor.
Key Holder
L'eggs Hanes Bali Playtex
05.2019 - 02.2020
- Greet customers with a smile and ascertain what each customer wants or needs
- Consulted with customers to determine needs, assess personal style, and find the best fit items for them
- Provide additional pieces in either another size or additional colors
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Compute sales prices, total purchases and receive and process cash or credit payment
- Merchandised displays according to corporate instructions
- Organize inventory stock and restock racks on the floor.
Sales Associate
L'eggs Hanes Bali Playtex
11.2018 - 05.2019
- Greet customers with a smile and ascertain what each customer wants or needs
- Consulted with customers to determine needs, assess personal style, and find the best fit items for them
- Provide additional pieces in either another size or additional colors
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Compute sales prices, total purchases and receive and process cash or credit payment
- Merchandised displays according to corporate instructions
- Organize inventory stock and restock racks on the floor.
Sales Floor Associate
Sam's Club
07.2016 - 03.2019
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current and future sales and promotions
- Cleaned and maintained aisles and displays and swept floors each night
- Worked at a rapid pace to stay on top of any empty boxes or debris left behind from the multitude of customers
- Verified that all merchandise was maintained on a daily basis
- Displayed the appropriate signage for products and sales promotions weekly.
Sales Associate
Vanity Fair Outlet
07.2015 - 10.2018
- Greet every customer with a smile and inquire about store experience and would offer additional assistance if needed
- Efficiently ring up customers and process payments to keep the line moving
- Assist new or younger coworkers with difficult questions and or customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answered any and all questions regarding sales, the store and clothing items
- Cleaned and organized sales floor and clothing racks frequently to present optimal buying environment to customers.
Crew Member
Burger King
06.2015 - 07.2016
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper
- Accept payment from customers, and make change as necessary
- Clean and organize eating, service, and kitchen areas
- Notify kitchen personnel of shortages or special orders
- Communicate with customers regarding orders, comments, and complaints
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures
- Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
Education
Completed coursework towards A.A. Accounting -
Indian River State College
Vero Beach, FL01.2018
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL05.2016
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Work Delegation
- Analytical Thinking
- Idea Development and Brainstorming
- Problem-Solving
- Cash Handling
- Inventory Counts
- Shift Scheduling
References
References available upon request
Timeline
Shift Lead
WALGREENS
04.2021 - Current
Cashier Sales Associate
WALGREENS
02.2021 - Current
Assistant Store Manager
L'eggs Hanes Bali Playtex
02.2020 - 01.2021
Key Holder
L'eggs Hanes Bali Playtex
05.2019 - 02.2020
Sales Associate
L'eggs Hanes Bali Playtex
11.2018 - 05.2019
Sales Floor Associate
Sam's Club
07.2016 - 03.2019
Sales Associate
Vanity Fair Outlet
07.2015 - 10.2018
Crew Member
Burger King
06.2015 - 07.2016
Completed coursework towards A.A. Accounting -
Indian River State College
High School Diploma -
Treasure Coast High School