Maranda Magee
Collins,MS
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Services
Sunbelt Federal Credit Union
Hattiesburg, MS
08.2024 - Current
- Process various types of account holder requests and serve membership by providing excellent service and information in a pleasant, professional, and efficient manner via telephone, email or other correspondence
- Explain monthly statements, research account history, resolve account holder problems and process account corrections
- Aid regarding plastic cards including placing orders for new cards, researching card transactions, blocking cards and troubleshooting malfunctioning cards
- Accepts account holder requests for wire transfers within policy
- Assists account holders with Home/Cloud Banking issues
- Provide account holders with forms by mail or e-Documents necessary to transact business at the Credit Union
- Opens new memberships via the online membership portal
- Cross-sell all services offered by the Credit Union
- Research and respond to account holder inquiries and requests via phone, email and live Internet Chat
- Serve as a subject matter expert to branch employees
- Assist branch employees with research and problem resolution
- Open accounts via mail or internet requests
Teller
Sunbelt Federal Credit Union
Hattiesburg, MS
08.2023 - 08.2024
- Accurately process routine transactions including but not limited to cashing checks, taking cash and check deposits, and processing payments through the credit unions interactive teller machines
- Able to investigate and resolve all outages
- Serves members in a professional, courteous, efficient manner through prompt handling of all teller functions and demonstrates the credit unions member service standards with both members and non-members
- Answers questions from prospective members or current members and maintains good member relations
- Directs members to proper staff or other products/offerings for more complex problems or services
- Identify member needs for credit union products and services, matching products and services to those needs, and responding persuasively to member questions and objections
Toolroom Manager
RES
Moro, AR
01.2023 - 07.2023
- Oversees the equipment, tools, and goods in a tool room
- Duties include overseeing check in and check out procedures of tools to staff members
- Clean, inspect, and, if necessary, repair equipment
- Responsibilities include working to maintain equipment, document new purchases and repairs, and source any additional tools that staff might need to complete a project
- In addition to tools and equipment, may also be responsible for maintaining an inventory of consumables
Patient Access Data Integrity Specialist
University of Mississippi Medical Center
Jackson, MS
01.2022 - 12.2022
- Performed timely and accurate patient throughput functions such as financial screening including utilizing systems and other means to verify eligibility, benefits, and medical necessity, obtaining prior authorization, calculating and collecting co-pays and other out-of-pocket- amounts due from patients
- Registered and schedule patients checked patients in and out, and generally ensuring data requirements for patient demographics
- Made sure Insurance coverage and financial clearance are met with a high degree of reliability and the Master Patient Index is properly maintained at all times
Customer Service Representative
SaviLinx
Hattiesburg, MS
10.2021 - 02.2022
- Answered calls for enrollee who are uniformed service members or federal employees regarding their dental and vision insurance
- Enrolled enrollees into a dental and or vision plan
- Assisted enrollees in making their premium payments
- Assisted enrollees who questions regarding their online account and general questions about their plans
Tutor
Family Literacy Program
Oxford, MS
10.2017 - 12.2021
- Provided private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests
- Collaborated with students, parents, teachers, school administrators, or counselors to determine student needs, develop tutoring plans, or assess student progress
- Assessed students' progress throughout tutoring sessions
- Developed teaching or training materials, such as handouts, study materials, or quizzes
- Taught students study skills, note-taking skills, and test-taking strategies
- Reviewed class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments
HR Specialist
Willace D. Magee PC
Decatur, GA
05.2013 - 12.2021
- Organized all legal documents in a confidential way
- Answered telephones and greet clients
- Responded to clients and provide information to clients
- Logged and distributed incoming mail including regular and electronic mail
- Set up, organize and maintain paper and electronic filing systems in accordance with recognized procedures and standards
Customer Service Representative
Randstad
01.2021 - 09.2021
- Answered or making calls to clients about scheduling their Covid-19 vaccination appointments for residence in the state of Florida
- Scheduled patients’ appointments for their first and second dose of the Covid-19 vaccination
- Maintained confidential information
Shift Leader
Krystal's
Magee, MS
05.2017 - 08.2019
- Cleaned food preparation equipment, work areas, and counters or tables
- Grilled, cook, and fry foods such as French fries, eggs, and pancakes
- Took orders from customers and cook foods requiring short preparation times, according to customer requirements
- Planned work on orders so that items served together are finished at the same time
- Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers
Education
Bachelor of Science -
University of Mississippi
Oxford, MS12.2021
Skills
- Customer service
- Time management
- Communication skills
- Food service
- Computer literacy
- Microsoft excel
- Leadership
- Documentation review
- Problem-solving skills
- Complaint resolution
- Strong interpersonal skills
- Adaptability
- Multitasking
Certification
Foundations: Data, Data, Everywhere, Coursera, 2024
Timeline
Account Services
Sunbelt Federal Credit Union
08.2024 - Current
Teller
Sunbelt Federal Credit Union
08.2023 - 08.2024
Toolroom Manager
RES
01.2023 - 07.2023
Patient Access Data Integrity Specialist
University of Mississippi Medical Center
01.2022 - 12.2022
Customer Service Representative
SaviLinx
10.2021 - 02.2022
Customer Service Representative
Randstad
01.2021 - 09.2021
Tutor
Family Literacy Program
10.2017 - 12.2021
Shift Leader
Krystal's
05.2017 - 08.2019
HR Specialist
Willace D. Magee PC
05.2013 - 12.2021
Bachelor of Science -
University of Mississippi
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