Briana Wasserbach
Philadelphia,PA
Summary
Excellent resource management and allocation skills. Outstanding communication, organizational, excellent teamwork skills, substantial customer service and time management talents.
Overview
8
8
years of professional experience
Work History
Account Services
Philadelphia Federal Credit Union
Philadelphia, PA
10.2023 - Current
- Review edeposits and atms
- Process checks
- Process researches and email members
- Take customer service calls for account information, researches, forms, and payments
- Inform on loans, deliver mail and create excel sheets for cash balancing
Supervisor
Hook And Master
Philadelphia, PA
02.2022 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
Server
Bonefish Grill Restaurants
Langhorne, PA
01.2021 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Salon Assistant
Fringe
01.2019 - 01.2021
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Prepared clients for hair cuts and styles with soothing shampoo work.
Salon Assistant
Gary Charles & Associates
05.2016 - 05.2020
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Set appointments for clients.
- Prepared and mixed color formulas for clients' hair.
- Helped prepare clients for hair service.
Education
Associate of Arts - Cosmetology
Jean Madeline Aveda Institute
Philadelphia, PA05.2016
Associate of Arts - Business Communications
Community College of Philadelphia
Philadelphia, PA06.2015
Skills
- Attentive and Observant
- Problem Solving
- Staff Training
- Data Entry
- Adaptability and Flexibility
Timeline
Account Services
Philadelphia Federal Credit Union
10.2023 - Current
Supervisor
Hook And Master
02.2022 - 07.2023
Server
Bonefish Grill Restaurants
01.2021 - 05.2022
Salon Assistant
Fringe
01.2019 - 01.2021
Salon Assistant
Gary Charles & Associates
05.2016 - 05.2020
Associate of Arts - Cosmetology
Jean Madeline Aveda Institute
Associate of Arts - Business Communications
Community College of Philadelphia