Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maranda Reamer

Medina

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience
2010
2010
years of post-secondary education

Work History

Customer Service Representative

Velocitii
Medina
09.2022 - 08.2025
  • Documented customer interactions in internal databases for reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Shift Manager

KFC
Albion
08.2020 - 08.2022
  • Coordinated inventory management to ensure stock availability and freshness.
  • Trained new employees on operational procedures and customer service standards.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Implemented food safety practices to comply with health regulations and standards.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Monitored equipment functionality to prevent downtime and maintain efficiency.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Inspected work areas regularly for cleanliness and organization standards.

Personal Care Assistant

Venture Forthe
Niagara Falls
02.2017 - 07.2020
  • Assisted clients with daily living activities and personal hygiene.
  • Provided companionship and emotional support to enhance client well-being.
  • Monitored client health and reported changes to healthcare professionals.
  • Maintained cleanliness and safety of living environments for clients.
  • Documented client progress and care activities in records accurately.

Education

Barker Central School
Barker, NY

Skills

  • Customer service
  • Complaint handling
  • Customer relationship management
  • Time management
  • Problem solving
  • Effective communication
  • Team collaboration
  • Attention to detail

Timeline

Customer Service Representative

Velocitii
09.2022 - 08.2025

Shift Manager

KFC
08.2020 - 08.2022

Personal Care Assistant

Venture Forthe
02.2017 - 07.2020

Barker Central School
Maranda Reamer