Maranda Strzesinski
Petersburg,MI
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Project Coordinator
GPRS INC
Maumee, OH
09.2023 - Current
- Ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirement
- Develop and maintain project performance database that tracks overall progress and achievement of milestones
- Assign and monitor resources effectively to boost project efficiency and maximize deliverables output
- Report project risks and outcomes to appropriate management channels, and escalate issues according to project work plan
- Serve as point of communication between company teams and external resources
- Deepen partnerships with outside resources, including third-party vendors and researchers
CBO Registration
Promedica
Sylvania, OH
06.2022 - 09.2023
- Demonstrates excellent customer service skills by providing a patient friendly and pleasant registration process to assure that patient and family needs are met in a timely manner
- Responsible for accurate registration of patient, communication of policies, financial responsibilities and Patient Rights and Responsibilities according to departmental operating procedures
- Financial: Collect all co-pay, co-insurance and self-pay amounts due for services rendered.
- Strong teamwork and communication skills, efficient and well organized with excellent attention to detail and ability to manage a challenging workload
- Pre-register patients by interview over the phone to register new patients and verify demographic and insurance information on existing patients prior to the patient arriving for their appointment(s)
- Assisting Manager with onboarding and training process of all new hires
Bank Teller
The Henry County Bank
Napoleon, OH
03.2021 - 06.2022
- Process all client transactions, including withdraws, deposits, transfers, and loan payments
- Respond to clients' questions and concerns related to their accounts and bank products
- Assist customers in opening and closing checking accounts, credit cards, savings accounts, holiday accounts, personal loans, and various CD accounts
- Accurately record each transaction to ensure all documentation and paperwork complies
- Balance drawer, vault, and ATM daily
- All while always maintaining an organized work are and providing excellent customer service
Debt Collector
Credit Adjustments, Inc
Defiance, OH
05.2018 - 03.2021
- Conducts all training, including but not limited to new hire, refresher, and compliance
- Adhere to all regulatory compliance areas, policies, and procedures (including HIPAA and PCI compliance requirements), and 'leading practices'
- Manages, leads, facilitates, and participates in quality improvement teams / committees and workgroups enhance accurate and timely professional services charge capture. Develops and maintains strong relationships with departments in the areas of coding / billing procedures. Stays abreast of billing and collections systems utilized by all practices
- Collection of outstanding invoices - which include follow up calls with delinquent clients recognizing with escalations and support hold is necessary
- Medical billing and claims reimbursement experience and assisting in getting invoices completed in a timely manner
Education
High School -
Napoleon High School
Napoleon, OH, USSkills
- Microsoft Excel
- Time management
- Attention to detail
- Problem solving
- Microsoft Office
- Customer Service
- NetSuite
Timeline
Project Coordinator
GPRS INC
09.2023 - Current
CBO Registration
Promedica
06.2022 - 09.2023
Bank Teller
The Henry County Bank
03.2021 - 06.2022
Debt Collector
Credit Adjustments, Inc
05.2018 - 03.2021
High School -
Napoleon High School