Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Branch Manager/Assistant Vice President
Cadence Bank
10.2016 - Current
Oversees the operation of a branch office
Exercises control over functions of the office
Administers the operation of the branch with primary emphasis on deposits and customer service activities
Under general supervision, but in accordance with established lending policies and procedures, receives and reviews applications for consumer and commercial credit.
BancorpSouth/Loan Assistant
03.2017 - 04.2019
Performed as a liaison between the loan officer and customer
Involved in all lending and depository aspects of the relationship, in addition to coordinating relationships with other Lines of Business and/or subsidiaries
Coordinated processes and documentation pertinent to the relationship which complies with regulatory and bank policies.
BancorpSouth / Customer Service Representative
10.2016 - 10.2017
Provided customer service by processing routine banking transactions while also developing deep customer relationships and a thoughtful understanding of their needs
Through relationship building, identify and offer the best and most appropriate personal business financial products and services along with educating customers on alternative and convenient transaction channels.
BancorpSouth / Head Teller
08.2014 - 10.2016
Provided a differentiated customer experience while performing and supervising a variety of financial transactions based on the customers’ needs
Utilized leadership skills to assist other teammates with more complex tasks like directing the operational, risk and compliance priorities for the bank branch
In this position I was also responsible for deepening and expanding customer relationships by identifying needs and recommending potential solutions.
BancorpSouth / Teller
10.2007 - 08.2014
Provided basic cash receipt and payment services in accordance with BancorpSouth procedures
Assisted customers with account questions
Promoted and explained other BancorpSouth products
Balanced cash drawer at the end of the business day to ensure totals balanced with the computer generated totals
Performed additional duties as required.
Education
Bachelor of Science - Criminal Justice
University of Mississippi
Oxford, MS
05.2006
Associate of Arts - Business Adm
Northwest Community College
Senatobia, MS
05.2002
High School Diploma -
North Panola High School
Sardis
05.1999
Skills
16 years of banking experience
Branch Operations
Motivational Techniques
Customer Loyalty
Staff Evaluations
Excellent Team Leadership
Bank Security Expertise
Financial Reporting and Analysis
Loan Processing
Customer Feedback
Internal Controls and Reporting Systems
Coordinate Training
Accomplishments
OJT Teller (2008-2017)
Conversion Champion Team Member (OIB,FSB,TSB, and CADE Merger