Marangelly Whitaker
Trenton
Summary
Results-driven professional with extensive experience in documentation management and bilingual support. Recognized for multitasking abilities and a commitment to improving educational outcomes for diverse student populations.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
ESOL Specialist
Gilchrist County School District
Trenton
08.2018 - Current
- Serve as district ESOL Specialist supporting students in grades K–12
- Bridge language barriers between students, parents, teachers, and administrators
- Conduct standardized testing and assessments in English Language Arts and Math in compliance with state guidelines
- Translate official documents and provide real-time interpretation for meetings and conferences
- Coordinate and schedule meetings between parents and school district personnel
- Maintain detailed, confidential student records and documentation
- Communicate with parents regarding academic progress, attendance, and truancy issues
- Assist educators with instructional materials and compliance-related documentation
Substitute Bus Driver /Certified Substitute Teacher
Gilchrist County School District
Trenton
08.2016 - 08.2018
- Operated school buses safely during assigned routes for student transport.
- Monitored student behavior to ensure safety and compliance on the bus.
- Conducted pre-trip inspections to verify vehicle safety and readiness.
- Communicated effectively with school staff regarding route changes or issues.
- Adhered to traffic laws and safety regulations while driving buses.
- Route navigation and time management.
- Knowledge of traffic laws and transportation regulations.
- Calm decision-making in high-pressure situations.
- Pre-trip and post-trip vehicle inspections.
- Substitute Teacher – Skills:
- Classroom management and student engagement, following and implementing lesson plans, clear verbal and written communication, adaptability across grade levels and subjects, positive behavior support and supervision, organization and time management, professionalism and dependability, collaboration with school staff.
Bilingual Claims Adjuster, State Farm
Crawford & Company
Duluth
01.2015 - 07.2016
- Performed liability investigations for automobile damage claims.
- Reviewed, evaluated, and adjusted claims to promote fair and prompt settlement.
- Maintained accurate documentation of all claim activity within the designated system.
- Communicated claim decisions clearly to policyholders and vendors.
- Ensured claims were handled in compliance with company and state regulations.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
Bilingual Claims Representative
Pharos Claims Service / Lighthouse Insurance
Orlando
01.2013 - 12.2015
- Reviewed claim forms and supporting documentation to verify coverage.
- Assisted in gathering loss details and updating claim information.
- Maintained organized electronic and paper claim files.
- Supported adjusters with reports, damage evaluations, and settlement preparation.
- Communicated with insureds to explain claim procedures and timelines.
- Managed customer interactions professionally, ensuring a high level of service satisfaction.
Customer Service Representative
Mainstream Insurance Agency
Worcester
10.2010 - 09.2012
- Supported customers with home and auto insurance policy inquiries.
- Processed endorsements, policy changes, and initial claims intake.
- Verified the accuracy of policy data prior to submission to carriers.
- Used ACORD forms to ensure compliance and proper documentation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Doherty Memorial High School
Worcester, MA06-2003
Skills
- Bilingual (English, Spanish)
- Claims processing
- Documentation and file management
- Regulatory compliance
- Customer communication and de-escalation
- Time management and high-volume workloads
- Microsoft Office, Excel, and Outlook
Certification
Florida All Lines Claims Adjuster License (0620)
License # W236573
License # W236573
Timeline
ESOL Specialist
Gilchrist County School District
08.2018 - Current
Substitute Bus Driver /Certified Substitute Teacher
Gilchrist County School District
08.2016 - 08.2018
Bilingual Claims Adjuster, State Farm
Crawford & Company
01.2015 - 07.2016
Bilingual Claims Representative
Pharos Claims Service / Lighthouse Insurance
01.2013 - 12.2015
Customer Service Representative
Mainstream Insurance Agency
10.2010 - 09.2012
High School Diploma -
Doherty Memorial High School