Marangellys Grajales
Pennsauken,NJ
Summary
Bilingual goal driven professional with experience in financial operations. Excelling in handling multiple accounts and maintaining strong client relations white exceeding business expectations.
Overview
7
7
years of professional experience
Work History
Payment Operations Specialist III (ARP)
TD Bank
Mount Laurel, NJ
03.2023 - Current
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Kept accounts receivable tracking database current with relevant client information
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Reconciled balance sheet accounts and investigated discrepancies to trace causes and correct errors.
- Maintained accounting records by performing routine calculating, posting and verifying duties.
- Answer customer questions regarding account discrepancies or problems.
Contact Center Representative
TD Bank
Mount Laurel, NJ
04.2018 - 03.2023
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Exceeded customer service satisfaction ratings by 100%.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Mentored new employees on procedures and policies to maximize team performance.
Direct Support Professional
Bancroft
Cherry Hill, NJ
05.2017 - 04.2018
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Evaluated accuracy and compliance of all documentation and reports
- Gathered and sorted client medical records and bills.
- Maintained HIPAA compliance across all patient data-handling, systems and training.
Education
Bachelor of Arts - Business Administration and Management
Rutgers, The State University of New Jersey
Camden, NJ 05-2025
Associate of Arts - Liberal Arts And Sciences
Camden County College
Blackwood, NJ05.2021
Skills
- Strong communication skills
- MS Office proficient
- Training & Development
- Compelling leadership skills
- Bilingual-English/Spanish
- Experience in leadership
- Strong analytical skills
- Data management
- Excel
- Account Monitoring
- Payment Operations
- Data Entry
- Quality Control
- Audit Procedures
- Investigative Research
- Risk Management
- Account Adjustments
- Account Reconciliation
Language
Bilingual- Spanish/ English
Timeline
Payment Operations Specialist III (ARP)
TD Bank
03.2023 - Current
Contact Center Representative
TD Bank
04.2018 - 03.2023
Direct Support Professional
Bancroft
05.2017 - 04.2018
Bachelor of Arts - Business Administration and Management
Rutgers, The State University of New Jersey
Associate of Arts - Liberal Arts And Sciences
Camden County College