Marangely Rodriguez Vasquez
Summary
Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals. Eagerly seeking a full-time position that offers professional challenges utilizing interpersonal skills.
Overview
8
8
years of professional experience
Work History
Customer Service Desk Lead
The Home Depot
04.2021 - Current
- Lead Associates (SDL) will oversee the operations of the Customer Service Desk in the absence of the Customer Service Desk Supervisor.
- Assist in the supervision and training of Customer Service Associates, Customer Service Greeters, and Order Fulfillment Associates
- Work with the Customer Service team to provide outstanding service to Customers and ensure their needs are met.
- Supports Customer Service by expediting phone calls throughout the store, responding to general questions, facilitating all customer order types (returns, online orders, store pick-up, store to store, delivery) and resolving any customer issues that arise.
- Assist Service Department Supervisor in maintaining several reports to drive outstanding service, store appearance and in-stock position.
Customer Care Associate
SONIC Healthcare
02.2019 - 06.2020
- Provide patients, clients, and the laboratory team with exceptional service.
- Work in a call center environment.
- Process billing claims, analyze accounts, and help callers understand their charges.
- Abided by all applicable privacy and security standards when it was required to fulfill job duties.
Pro Account Representative
The Home Depot
02.2016 - 02.2019
- Sell all products and services available from the enterprise, including Commercial Credit options.
- Volume Pricing Program, delivery, will call pickup, and website ordering.
- Utilize internal Pro Desk Associates and external sources to prospect for new business.
- Create and cultivate an active network of relationships both inside and outside the organization; ability to leverage relationships to accomplish sales and profitability goals.
Education
Medical Assistant Certificate -
Bryman Institute
Brookline, MA01.1999
Skills
- Account Management
- Collaborative Team Player
- Customer Complaint Resolution
- Troubleshooting Network Issues
- Tracking and Documentation
- Service Team Support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Desk Lead
The Home Depot
04.2021 - Current
Customer Care Associate
SONIC Healthcare
02.2019 - 06.2020
Pro Account Representative
The Home Depot
02.2016 - 02.2019
Medical Assistant Certificate -
Bryman Institute
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