Maranjalee Martinez
Fort Myers,FL
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
5
5
years of professional experience
Work History
Teller
Wells Fargo & Company
Fort Myers, FL
01.2024 - Current
- Followed up on requests from customers in a timely manner.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Provided exceptional customer service while accurately processing routine transactions.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Teller Coordinator
PNC Bank
Belle Glade, Florida
02.2020 - 01.2024
- Conducted regular performance reviews of tellers to identify areas for improvement.
- Advised management on any potential risks associated with changes in banking policies or regulations.
- Trained new tellers on banking operations, customer service practices, and security protocols.
- Investigated discrepancies between actual cash amounts and recorded values in the system.
- Provided guidance on proper documentation requirements for complex transactions.
- Assisted customers with various banking inquiries including account balances, deposits, withdrawals, transfers, loan payments.
- Resolved customer complaints in a timely manner, escalating issues when necessary.
- Performed daily operational tasks such as balancing cash drawers and reconciling transactions.
Education
High School Diploma -
Clewiston High School
Clewiston, FL05-2020
Skills
- Time management
- Attention to detail
- Effective communication
- Customer relationship building
- Strong work ethic
- Fraud detection proficiency
- Exceptional customer service
- Compliance, banking laws, and regulations
Languages
Spanish
Native/ Bilingual
Timeline
Teller
Wells Fargo & Company
01.2024 - Current
Teller Coordinator
PNC Bank
02.2020 - 01.2024
High School Diploma -
Clewiston High School