Marany Ieng
Florence,MA
Summary
Results-driven professional with a proven track record in service delivery and care management. Known for effective task prioritization, team support, and commitment to improving resident outcomes through individualized care strategies.
Overview
4
4
years of professional experience
Work History
Server, Bartender, Manager
Amherst Public House
Amherst, MA
02.2024 - 07.2025
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Assisted in menu knowledge and food pairings, enhancing dining experience for patrons.
- Managed cash register operations, accurately handling transactions and balancing cash drawers.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on operational procedures and service standards, fostering team efficiency.
Residential Care Aide
The Arbors
Amherst, MA
01.2023 - 02.2024
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Developed and maintained positive relationships with residents and families.
- Implemented individualized care plans to enhance resident well-being.
- Trained new aides on care protocols and facility procedures effectively.
- Demonstrated adaptability in meeting the unique needs of diverse resident populations including those with dementia or other cognitive impairments.
- Reduced fall risks with careful observation, mobility assistance, and proper use of adaptive equipment.
Home Health Aide
Servicenet Inc Northhampton
Northampton, MA
05.2021 - 01.2023
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored patient health status and reported changes to healthcare professionals.
- Administered medications and maintained accurate medication logs for compliance.
- Developed personalized care plans in collaboration with multidisciplinary teams.
- Trained new staff on best practices for patient care and safety protocols.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Education
High School Diploma -
Northampton High School
Northampton, MA06.2018
Pre-nursing - Nursing
Greenfield Community College
Greenfield, MASkills
- Strong work ethic
- Team collaboration
- Performance improvement
- Task prioritization
- Team member support
Timeline
Server, Bartender, Manager
Amherst Public House
02.2024 - 07.2025
Residential Care Aide
The Arbors
01.2023 - 02.2024
Home Health Aide
Servicenet Inc Northhampton
05.2021 - 01.2023
Pre-nursing - Nursing
Greenfield Community College
High School Diploma -
Northampton High School