Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Maraualana Johnson

Customer service
Newcastle ,DE

Summary

Dedicated Customer Service Representative with 3 years of experience in consumer support and problem-solving. Proven track record in exceeding targets and enhancing customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

CLIENTCARE SOLUTIONS
Oakridge
01.2023 - 07.2025
  • Resolved 90% of customer complaints
  • Processed $50,000 worth of transactions monthly
  • Trained 10 new hires in customer service protocols

Customer Support Specialist

CONSUMERFIRST
Oakridge
01.2021 - 12.2022
  • Improved customer satisfaction rate by 25%
  • Handled 200+ support calls weekly
  • Managed client feedback for service improvements

Education

MASTER'S - Business Administration

New York University
New York, NY

BACHELOR'S - Marketing

State University of New York
Albany, NY

Skills

  • Customer service
  • Problem-solving
  • Communication
  • Tech-savvy
  • Time management
  • Teamwork
  • Conflict resolution
  • Multitasking

Accomplishments

  • Exceeded monthly sales targets for 6 consecutive months
  • Developed a new customer feedback system, reducing complaints by 40%

Timeline

Customer Service Representative

CLIENTCARE SOLUTIONS
01.2023 - 07.2025

Customer Support Specialist

CONSUMERFIRST
01.2021 - 12.2022

MASTER'S - Business Administration

New York University

BACHELOR'S - Marketing

State University of New York
Maraualana JohnsonCustomer service