Maravya Lee
Roanoke,VA
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in new environments. Known for effective communication, adaptability, social media skills and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Cornerstone Hospitality
Roanoke, VA
07.2025 - Current
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Addressed guest inquiries and resolved issues promptly to enhance overall satisfaction.
- Trained new front desk staff on procedures, policies, and customer service best practices.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
McDonalds Crew Member
MKM INC
Roanoke, VA
10.2019 - 07.2025
- I learned all positions.
- Drive thru- order taking,bagging,an cashier
- Front counter-order taking,bagging an cashier
- Stocking
- Cleaning
Order Picker
The Orvis Company
Roanoke, VA
10.2023 - 01.2024
- Follow a robot pick orders an scan barcodes for peak season
- Temp agency
Cashier/Administrative Assistant
JD BYRIDER / CNAC FINANCE
Roanoke, VA
02.2023 - 07.2023
- Data entry/Insurance
- Filing in alphabetical order
- Break down files an sorting
- Typing customer information
- Pick up phone calls
- Sign titles for car loans
- Making deposits and signing deposits
- Assisted customers with inquiries, providing product information and support.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Leader
Smoothie King
Roanoke, VA
04.2022 - 09.2022
- Started as a crew member became a shift lead about 2 months after. I counted the drawer after my shift , Opened and Locked the store on my shift and made sure my employees and customers are comfortable a respected.
- I worked with them until they permanently closed in September)
Education
High school diploma - undefined
Patrick Henry High School
Roanoke, VA03.2026
Skills
- Leadership
- Shift Management
- Retail management
- Cash Handling
- Communication skills
- Food Service
- Cleaning Experience
- English
- Retail Sales
- Customer service
- POS
- Supervising Experience
- Assistant Manager Experience
- Food Safety
- Food Preparation
- Merchandising
Certification
- Driver's License
- June 2023 to September 2026
Timeline
Front Desk Agent
Cornerstone Hospitality
07.2025 - Current
Order Picker
The Orvis Company
10.2023 - 01.2024
Cashier/Administrative Assistant
JD BYRIDER / CNAC FINANCE
02.2023 - 07.2023
Shift Leader
Smoothie King
04.2022 - 09.2022
McDonalds Crew Member
MKM INC
10.2019 - 07.2025
High school diploma - undefined
Patrick Henry High School