Marayah Chavez

• Developed and maintained organized filing systems for confidential documents and records
• Answering phone calls, and checking voicemails for me and my general manager
• Coordinated schedules and travel arrangements for General Manager and executive team.
• Resolve inquiries for associates when needed
• Hold Hilton Trainings for all new associates
• Dealing with housing/leases for interns
• Maintained confidentiality when dealing with sensitive information, earning trust from executives and colleagues alike.
• Managed invoicing process for check requests, credit card requests, expense reports and travel and mileage forms.
• Assisted in the preparation of various reports and presentations with accuracy and attention to detail.
• Managed office by ordering office supplies and maintaining office equipment.
• Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
• Filed paperwork and organized computer-based information.
• Took notes and dictation at meetings.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Organized and coordinated conferences and monthly meetings.

• Greeted and checked in guests, ensuring a welcoming and efficient arrival experience.
• Managed reservations using hotel management software, and room assignments for guests.
• Processed payments and handled billing inquiries
• Collaborated with housekeeping to ensure timely room readiness for incoming guests.
• Inspected rooms for guests if needed to.
• Assisted in training new front desk staff on procedures and customer service best practices.
• Traveled to different Hilton properties to train and assist staff in their transition into our company.
• Developed relationships with reoccurring guest and personalized their stay to give them the best experience possible.
• Handled incoming calls, directed inquiries to appropriate department as needed.

- Assisted customers on any needs needed for a great shopping experience

- Helped do inventory for management

- Cashed out customers

- Collaborated with my team to achieve our daily and monthly store goals

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