Marazure Ford
Montgomery,AL
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and exceeding performance metrics at Foundever. Skilled in complaint resolution and Microsoft Excel, great at managing high-stress situations and improving resolution times. Recognized for professionalism and active listening, significantly boosting customer loyalty and repeat business.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Foundever
03.2024 - Current
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
ASK Telemarketing
08.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Carver Senior High School
Montgomery, AL05.2021
Skills
- Customer Service
- Active Listening
- Computer Proficiency
- Complaint resolution
- Call Management
- Documentation
- Microsoft Excel
- Microsoft Outlook
- Professional telephone demeanor
- Account Management
Timeline
Customer Service Representative
Foundever
03.2024 - Current
Customer Service Representative
ASK Telemarketing
08.2023 - 10.2023
High School Diploma -
Carver Senior High School