Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marbelis Gonzalez Reyes

Hialeah,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Cubamax Travel
Hialeah, Florida
03.2021 - 05.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed order processing using company-specific software to ensure timely delivery.
  • Assisted in training new staff on customer service protocols and best practices.
  • Handled product returns and exchanges according to company policies and procedures.
  • Implemented feedback from customers to improve service processes and efficiency.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Cohiba Express
Miami, Florida
10.2014 - 03.2020
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed order processing using company-specific software to ensure timely delivery.
  • Assisted in training new staff on customer service protocols and best practices.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Engaged customers by providing product knowledge and personalized recommendations.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Resolved customer complaints promptly and efficiently.
  • Advised customers on the latest product features and benefits.
  • Assisted customers in selecting appropriate products or services for their needs.

Education

High School Diploma -

Ernesto Che Guevara
Havana
06-1995

Skills

  • Customer service
  • Order processing
  • Product knowledge
  • Point-of-sale systems
  • Conflict resolution
  • Time management
  • Problem solving
  • Effective communication
  • Sales transactions
  • Refunds processing
  • Client relations
  • Problem-solving

Timeline

Customer Service Representative

Cubamax Travel
03.2021 - 05.2024

Customer Service Representative

Cohiba Express
10.2014 - 03.2020

High School Diploma -

Ernesto Che Guevara
Marbelis Gonzalez Reyes