Marbella Ordonez Diaz
Atlanta,GA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Nuevo Laredo Cantina
Atlanta, GA
12.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed orders efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Ensured compliance with health and safety regulations during service hours.
- Refilled drinks and restocked supplies to enhance guest experience consistently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Host
Nuevo Laredo Cantina
Atlanta, GA
04.2023 - Current
- Greeted and seated guests promptly in a busy dining environment.
- Managed reservation systems to optimize seating efficiency and guest flow.
- Communicated with kitchen and waitstaff to ensure smooth service operations.
- Coordinated special events, ensuring all guest needs were met effectively.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
Skills
- Point-of-sale operation
- Order processing
- Customer service
- Health compliance
- Effective communication
- Team collaboration
- Time management
- Menu presentation
- Table setting knowledge
- Allergy awareness
Certification
- StateFoodSafety Certficate Of Training FoodHandlers Essentials Course
Timeline
Server
Nuevo Laredo Cantina
12.2023 - Current
Host
Nuevo Laredo Cantina
04.2023 - Current