Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Marbella Hernandez

Marbella Hernandez

Columbia,SC

Summary

Dedicated Pharmacy Technician with proven expertise in drug safety and insurance reconciliation, honed at Walmart. Excelled in team collaboration and patient education, significantly enhancing pharmacy efficiency and customer satisfaction. Skilled in FDA and HIPAA compliance, showcasing a commitment to healthcare regulations and patient confidentiality.

Overview

4
4
years of professional experience
7
7
Certification

Work History

Pharmacy Technician

Walmart
10.2021 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Entered and processed patients' prescriptions into internal system.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted, measured and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.

Cashier

Walmart
06.2021 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Operated cash register to record transactions accurately and efficiently.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Bachelor - Biological Sciences

University of South Carolina
Columbia, SC

Certificate Of Technical Studies - Patient Care Technician

Piedmont Technical College
Greenwood, SC
12.2023

High School Diploma -

Newberry High School
Newberry, SC
08.2022

Skills

  • Proper labeling
  • Insurance reconciliation
  • Drug safety
  • Billing support
  • FDA compliance
  • Receiving incoming supplies
  • Team collaboration
  • Proper labeling procedures
  • Interpreting orders
  • Point of sale systems proficiency
  • Insurance verification
  • Order verification
  • Stocking shelves
  • Medication labels
  • Secure storage of medications
  • Medicare and medicaid process
  • OTC recommendations
  • Verifying orders
  • Prescription filling
  • Patient education and counseling
  • Problem-solving skills
  • HIPAA
  • Processing payments
  • Healthcare regulations
  • Labeling prescriptions
  • Medication dispensing
  • Resolving customer issues
  • Advanced math skills
  • Updating medication histories
  • Answering customer questions
  • Patient confidentiality
  • Insurance billing
  • Confidentiality and HIPAA
  • Interpreting and processing medication orders
  • FDA and HIPAA compliance

Certification

CPR Certified

  • CPhT - Certified Pharmacy Technician
  • PT - Phlebotomy Technician
  • CNA - Certified Nursing Assistant
  • CPCT/A - Patient Care Technician/Assistant
  • CET - EKG Technician
  • CPR Certified
  • Seal of Biliteracy

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Technician

Walmart
10.2021 - Current

Cashier

Walmart
06.2021 - 10.2021

Bachelor - Biological Sciences

University of South Carolina

Certificate Of Technical Studies - Patient Care Technician

Piedmont Technical College

High School Diploma -

Newberry High School

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Marbella Hernandez