Marc Akin
Fontana,CA
Summary
Adept at streamlining IT processes, I enhanced system reliability and efficiency at Howmet Aerospace through automation and proactive problem-solving. My expertise in disaster recovery planning and Linux administration, combined with a keen attention to detail, significantly improved operational outcomes. Skilled in both technical support and IT security best practices, I consistently deliver solutions that align with business goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Infrastructure Engineer
Howmet Aerospace
07.2022 - Current
- Streamlined processes by automating repetitive tasks using scripting languages such as Python, Perl, or Shell scripts.
- Reduced downtime by proactively identifying and addressing potential issues in IT infrastructure.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
- Implemented best practices in change management to minimize disruptions during critical system updates.
- Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
- Established disaster recovery plans by designing redundant systems that ensured business continuity during unforeseen events.
- Facilitated installation processes to deliver project requirements on time.
L2 Desktop Support Engineer
Big 5 Sporting Goods
01.2020 - 07.2022
- Implemented proactive maintenance strategies to optimize system performance and minimize potential problems.
- Increased customer satisfaction, promptly addressing helpdesk tickets while maintaining a high level of professionalism.
- Improved end-user satisfaction by providing timely and efficient L2 desktop support services.
- Participated in regular team meetings to review support logs, identify recurring issues, and develop targeted solutions.
- Served as an escalation point for L1 support technicians, offering expert guidance on complex technical challenges.
System Adminitstrator
California Heart Associates
01.2019 - 08.2020
- Orchestrated and synchronized phone system projects for 3 different satellite locations and approximately 200 users.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Completed reports detailing network and systems performance and downtime issues.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Implemented corrective plans of action for network availability and latency.
- Served as subject matter expert on proposed technology purchases.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
Desktop Support Engineer
Mountain High Ski Resort
09.2019 - 01.2020
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Patched software and installed new versions to eliminate security problems and protect data.
IT System Support/Contracted
Hoag Hospital Newport Beach
02.2018 - 10.2018
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Developed comprehensive documentation for IT systems and processes, improving knowledge transfer within the team.
- Facilitated employee training sessions on new software tools and technologies, increasing productivity across departments.
- Supported the IT department during major technology upgrades and rollouts, minimizing disruptions to daily operations.
Education
Associate of Science - Computer And Information Systems Security
Chaffey College
Rancho Cucamonga, CA01.2022
Associate of Science - Computer And Information Systems Security
Palomar College
San Marcos, CA01.2015
Skills
- Incident Management
- Virtualization Technologies
- Server Hardware Troubleshooting
- System Administration
- Disaster Recovery Planning
- Linux and Unix Administration
- Windows Server Administration
- Cloud Infrastructure Management
- Scripting and Programming
- IT Security Best Practices
- ITIL Framework
- Technical Support and Assistance
- Attention to Detail
Certification
- CompTIA Network + Training - [01-23/02-26]
- CompTIA Security + [01-23/02/26]
Timeline
Infrastructure Engineer
Howmet Aerospace
07.2022 - Current
L2 Desktop Support Engineer
Big 5 Sporting Goods
01.2020 - 07.2022
Desktop Support Engineer
Mountain High Ski Resort
09.2019 - 01.2020
System Adminitstrator
California Heart Associates
01.2019 - 08.2020
IT System Support/Contracted
Hoag Hospital Newport Beach
02.2018 - 10.2018
Associate of Science - Computer And Information Systems Security
Chaffey College
Associate of Science - Computer And Information Systems Security
Palomar College