Marc Anderson
Allen,TX
Summary
Focused Individual with demonstrated talent in organizing work, establishing priorities and delegating tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations. Proven expertise in any field im placed in.
Overview
40
40
years of professional experience
Work History
Director of Operations
Southwestrvrentals.net
Hickory Creek, TX, Texas
03.2014 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Built loyal account base and long-term business relationships with related accounts.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Drafted invoices for completed work.
Solar Technician
Evolved Off Grid
Allen, TX
03.2014 - Current
- Checked electrical installation for proper wiring, polarity, grounding and integrity of terminations.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Used drawings, schematics and instructions to properly install PV systems in accordance with codes and standards.
- Determined appropriate sizes, ratings and locations for system overcurrent devices, disconnect devices and grounding equipment.
- Configured PV systems based on site conditions and customers needs and expectations.
- Tested installed systems after connecting water heaters and storage tanks to verify functionality and performance against targets.
Manager
El Monte Rents
McKinney, TX
03.2017 - 03.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
RV Technician
Mclain's Rv Sales N Service
Sanger, Texas
03.2013 - 03.2014
- Installed newly purchased equipment in recreational vehicles.
- Interpreted equipment installation and electrical wiring diagrams and obtained materials necessary for project completion.
- Familiarized new employees with maintenance department practices and workflow.
- Monitored system and component recall database and notified supervisor of new advisories.
- Demonstrated extensive familiarity with electromechanical, electronic, pneumatic and hydraulic systems.
- Communicated with customers, manufacturer representatives and company superiors to resolve recreational vehicle system and equipment problems.
- Provided in-depth cleaning services for all models prior to sale and after repairs were completed.
- Completed thorough inspections of trailers and campers to evaluate maintenance concerns and determine areas in need of repair.
- Performed standardized tests and diagnostics procedures to identify fault locations and devise corrective actions.
- Repaired plumbing or propane gas lines using caulking compounds and plastic or copper pipe.
- Explained vehicle systems operation to customers.
- Repaired cosmetic damage to areas such as walls and floors.
- Located and repaired frayed wiring, broken connections or incorrect wiring using ohmmeters or hand tools.
RV Technician
Explore Usarv
Denton, Texas
02.2012 - 03.2013
- Installed newly purchased equipment in recreational vehicles.
- Interpreted equipment installation and electrical wiring diagrams and obtained materials necessary for project completion.
- Familiarized new employees with maintenance department practices and workflow.
- Monitored system and component recall database and notified supervisor of new advisories.
- Applied preventive and predictive maintenance techniques to obtain optimal performance from RVs and systems.
- Completed thorough inspections of trailers and campers to evaluate maintenance concerns and determine areas in need of repair.
- Explained vehicle systems operation to customers.
- Repaired cosmetic damage to areas such as walls and floors.
- Used Forklift and Dolly equipment to move RVs between locations.
Student Services Specialist
Esm
Denver, CO
06.2010 - 11.2011
- Completed daily reports, meal count sheets and attendance logs.
- Maintained accuracy in calculating figures and amounts.
- Organized investment and educational seminars and recruited attendees.
- Guided clients through compiling important financial histories and documentation for evaluation.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Confirmed class schedules with instructors and distributed current details to faculty and staff.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
Retention Customer Service Representative
Credit Solutions Of America Debt Relief
Dallas, TX
03.2007 - 10.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and backed up other customer service managers.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Business Office Payment Poster
Credit Solutions Of America
Richardson, TX
02.2007 - 10.2010
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reported financial data and updated financial records in ledgers and journals.
- Leveraged computerized accounting software to create and maintain accurate customer account records.
- Reduced time and costs by implementing new accounting procedures.
- Managed invoicing and payment processing operations.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated financial statements and reports detailing accounts receivable status
- Processed vendor and supplier payments on weekly basis.
Customer Service Representative
Credit Solutions Of America
Addison, Texas
02.2007 - 10.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Sales Associate
IKEA
Frisco, TX
03.2005 - 06.2010
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Educated associates on market trends and stayed up-to-date on forecasts.
Visual Merchandiser
The Great Indoors
Addison, TX
07.2003 - 03.2005
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Science - Industrial Design
Metropolitan State University of Denver
Denver, COAssociate of Applied Science - Drafting Technology
Colling College
Frisco, Tx2003
Associate of Arts - Liberal Arts And General Studies
Brookhaven College
Dallas, TX2002
Electrical, Electronics Engineering Technologies
Lee College
Baytown, TX1998
Skills
- Management Training
- Focus and Follow-Through
- Mathematical Calculation and Reasoning
- Sales Tracking
- Hiring and Onboarding
- Department Oversight
- Policy Development and Enforcement
- Supplier Monitoring
- Originality and Creativity
- Business Leadership
- Operations Oversight
- Client Advocacy
- Network Intelligence
Timeline
Manager
El Monte Rents
03.2017 - 03.2019
Director of Operations
Southwestrvrentals.net
03.2014 - Current
Solar Technician
Evolved Off Grid
03.2014 - Current
RV Technician
Mclain's Rv Sales N Service
03.2013 - 03.2014
RV Technician
Explore Usarv
02.2012 - 03.2013
Student Services Specialist
Esm
06.2010 - 11.2011
Retention Customer Service Representative
Credit Solutions Of America Debt Relief
03.2007 - 10.2010
Business Office Payment Poster
Credit Solutions Of America
02.2007 - 10.2010
Customer Service Representative
Credit Solutions Of America
02.2007 - 10.2010
Sales Associate
IKEA
03.2005 - 06.2010
Visual Merchandiser
The Great Indoors
07.2003 - 03.2005
Bachelor of Science - Industrial Design
Metropolitan State University of Denver
Associate of Applied Science - Drafting Technology
Colling College
Associate of Arts - Liberal Arts And General Studies
Brookhaven College
Electrical, Electronics Engineering Technologies
Lee College