Marc-Anthony Ibarra
San Francisco,CA
Summary
Collaborative leader that partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of options in dynamic, fast-paced settings. A great and viable tool with strong influencing and communication strengths.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Box Office Event Coordinator
The Palace Theater of Fine Arts
12.2024 - Current
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Monitored and controlled event expenditures to meet budgets.
Security Guard Supervisor
Allied Universal
02.2023 - 11.2024
- Monitor employee data, such as activity logs, incident reports, tours, as well as rounds
- Conduct weekly scheduling as well as payroll, admitting any requests (such as time-off and or call outs) to be put into the system
- Respond to memos, emails, logs, and reports that are sent from property management, coordinate with my guards to have memos or logs sent out, and partake in any conferences and or meetings made to and by property management
- Set out a format of company guidelines, policies, and compliances that are easy to follow, made for new employees as well as those who need a refresher
- Coordinating times that technicians and construction workers come to the site to do some work involving electrical, gas, and networking lines with my guards so they can be time efficient and practical for those who do
- Mitigate any issues that are escalated from and between guards and civilians
Security Guard Officer
Allied Universal
01.2022 - 02.2023
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Conduct regular and random patrols around the business and perimeter
- Working environments and conditions may vary by client site
Loss Prevention Officer
Ross
07.2021 - 01.2022
- Monitored CCTV's, conducted full footpatrols within the store, and monitored suspicious customers
- Greeted and assisted customers that had questions in regards to product
- Asserted myself as a median in times of distress between customers
- Engaged in asserting myself in situations such as shoplifting
Outside Operations
Lake Merced Golf Club
01.2021 - 07.2021
- Assisted course members with baggage (caddies, clubs, as well as golf balls)
- Greeted and drove clients and or members to designated area
- Picked up golf balls that derived from the designated shooting range area
- Cleaned golf carts as well as golf clubs used my members for the next day
Mobile Expert
Best Buy
08.2018 - 12.2020
- I was a representative for Verizon, Sprint, AT&T, and T-Mobile
- I sold plans alongside phones and additional services that were offered from Best Buy and the company providers that were endorsed
- Assisted in activating phones that were outright bought and or were put on a plan
Education
Associate's degree - Business Administration
Santa Ana College
Santa Ana, CA07.2016
Diploma - undefined
Middle College High School
Santa Ana, CA07.2016
Skills
- Leadership Experience
- Communications
- Customer Service
- Security
- Conflict Management
- Vendor and contract negotiations
- Adaptability and flexibility
Certification
- Guard Card, 05/01/22, 05/01/24
- Driver's License, 10/01/21, 05/01/26
Timeline
Box Office Event Coordinator
The Palace Theater of Fine Arts
12.2024 - Current
Security Guard Supervisor
Allied Universal
02.2023 - 11.2024
Security Guard Officer
Allied Universal
01.2022 - 02.2023
Loss Prevention Officer
Ross
07.2021 - 01.2022
Outside Operations
Lake Merced Golf Club
01.2021 - 07.2021
Mobile Expert
Best Buy
08.2018 - 12.2020
Associate's degree - Business Administration
Santa Ana College
Diploma - undefined
Middle College High School
- Guard Card, 05/01/22, 05/01/24
- Driver's License, 10/01/21, 05/01/26
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