Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marc Anthony Johnson

Arizona

Summary

Accomplished automotive sales and management leader with over 35 years of experience in Arizona dealerships. Drives high gross profit through effective new and used vehicle sales and team leadership. Cultivates lasting customer relationships and loyalty, emphasizing referrals and delivering exceptional service.

Overview

40
40
years of professional experience

Work History

General Sales/ Finance / Key Leadership Role

Marte Motors
11.2016 - Current
  • Lead sales operations with a personal, relationship-focused approach that consistently earns five-star customer ratings and generates strong referral business. Maintain high gross averages while ensuring every customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified customer needs promptly, leading to improved service delivery.
  • Collaborated with family-owned dealership in Arizona to achieve a 4.7 Google review rating, enhancing overall customer perception.
  • Contributed innovative ideas and solutions that improved team performance and outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Completed day-to-day duties accurately and efficiently.

New Car Director (Volkswagen) / Multi-Store Manager

Chapman Automotive Group
Scottsdale, Arizona
01.2011 - 11.2016
  • Directed new-car sales and managed multiple locations, ensuring alignment with company objectives.
  • Directed new car sales operations across Chapman Automotive Group dealership locations.
  • Managed manufacturer relations, pricing strategy, and incentive program execution.
  • Coordinated new vehicle inventory planning, allocation, and ordering processes.

General Sales Manager

San Tan Volkswagen
San Tan Valley, Arizona
01.2010 - 01.2011
  • Position at Santan Volkswagen based on performance and leadership results. Contributed to dealership success in sales and customer experience.Key contribution: raised the ceiling height to enhance the property's appeal and secure a strong financial return.
  • Established dealership in 2009 to serve local customers.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.

Sales Leadership Role

Larry Miller Toyota
, Arizona
01.2005 - 01.2010
  • Ken Elagard, the general manager, brought me to his owner-operated San Tan Volkswagen store to manage and operate.
  • Recognized by management for providing exceptional customer service.
  • Implemented cost-saving strategies by developing functional solutions to problems.
  • Applied software tools to enhance workflows and tools to streamline processes and optimize performance.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Earned recognition from leadership for customer support for providing exceptional customer service.

New Car Sales Director

Moses Dodge
Scottsdale, AZ
01.2000 - 01.2005
  • Implemented effective sales processes to boost revenue.
  • Directed new vehicle sales operations at Moses Dodge showroom floor.
  • Led sales team training on product knowledge and customer needs.
  • Coordinated inventory display, pricing, and vehicle presentation standards.

Assistant Sales Manager Used Cars

Brown & Brown Nissan
, Arizona
01.1994 - 01.2000
  • Recruited for a significant pay increase. Managed used-vehicle sales operations and team performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assessed customer needs during interactions to provide tailored solutions.
  • Completed day-to-day duties accurately and efficiently.

Used Car Salesman Assistant Manager

Camelback Toyota
, Arizona
01.1987 - 01.1994
  • Advanced career rapidly by achieving strong sales results and delivering customer-focused service.
  • Executed day-to-day duties with precision, contributing to overall operational efficiency.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Addressed customer requests and provided answers, enhancing overall satisfaction.

Education

Sales/ Finance - Sales

Mell U School
Phoenix , Az
11.1987 - 12.1987

Skills

  • Sales Operations Management
  • Vehicle sales leadership
  • Finance & Subprime Expertise
  • Gross profit management
  • Inventory Management
  • Customer Relationship and Referral Generation
  • General Sales / General Management
  • Financial Institution Partnerships

Timeline

General Sales/ Finance / Key Leadership Role

Marte Motors
11.2016 - Current

New Car Director (Volkswagen) / Multi-Store Manager

Chapman Automotive Group
01.2011 - 11.2016

General Sales Manager

San Tan Volkswagen
01.2010 - 01.2011

Sales Leadership Role

Larry Miller Toyota
01.2005 - 01.2010

New Car Sales Director

Moses Dodge
01.2000 - 01.2005

Assistant Sales Manager Used Cars

Brown & Brown Nissan
01.1994 - 01.2000

Sales/ Finance - Sales

Mell U School
11.1987 - 12.1987

Used Car Salesman Assistant Manager

Camelback Toyota
01.1987 - 01.1994
Marc Anthony Johnson