Marc Anton
Budtender
Sparks
Summary
Dynamic professional with a proven track record in customer service and relationship building. Known for exceptional communication and problem-solving skills, I excel in fast-paced environments, consistently achieving high customer satisfaction. My friendly demeanor and teamwork approach foster collaboration, while my expertise in inventory management ensures efficiency and quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Silversmith
Magical Makes
05.2020 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Digital Goods Broker
Self Employed
06.2022 - 05.2025
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Developed a reputation for integrity and ethical conduct within the community, leading to increased trust from clients and colleagues alike.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Educated clients on various investment options, empowering them to make informed decisions.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Call Center Customer Service Representative
Sitel/Playstation Support
09.2015 - 05.2017
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
Edible and Concentrate Specialist
Nature's Medicinal
02.2011 - 01.2012
- Followed all company policies and procedures to deliver quality products.
- Optimized inventory management, minimizing waste and reducing costs.
- Frequently inspected production area to verify proper equipment operation and standards.
Education
High School Diploma -
Golden Valley
Bakersfield, CASkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Excellent communication
Certification
CCB Agent Card
Timeline
CCB Agent Card
12-2025
Digital Goods Broker
Self Employed
06.2022 - 05.2025
Silversmith
Magical Makes
05.2020 - 08.2025
Call Center Customer Service Representative
Sitel/Playstation Support
09.2015 - 05.2017
Edible and Concentrate Specialist
Nature's Medicinal
02.2011 - 01.2012
High School Diploma -
Golden Valley