Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marc Anton

Budtender
Sparks

Summary

Dynamic professional with a proven track record in customer service and relationship building. Known for exceptional communication and problem-solving skills, I excel in fast-paced environments, consistently achieving high customer satisfaction. My friendly demeanor and teamwork approach foster collaboration, while my expertise in inventory management ensures efficiency and quality.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Silversmith

Magical Makes
05.2020 - 08.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Digital Goods Broker

Self Employed
06.2022 - 05.2025
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Developed a reputation for integrity and ethical conduct within the community, leading to increased trust from clients and colleagues alike.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
  • Educated clients on various investment options, empowering them to make informed decisions.
  • Conducted research to answer questions and handle issues using multiple systems and resources.

Call Center Customer Service Representative

Sitel/Playstation Support
09.2015 - 05.2017
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced call resolution time through efficient problem-solving and communication skills.

Edible and Concentrate Specialist

Nature's Medicinal
02.2011 - 01.2012
  • Followed all company policies and procedures to deliver quality products.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Frequently inspected production area to verify proper equipment operation and standards.

Education

High School Diploma -

Golden Valley
Bakersfield, CA

Skills

    Friendly, positive attitude

    Teamwork and collaboration

    Customer service

    Excellent communication

Certification

CCB Agent Card

Timeline

CCB Agent Card

12-2025

Digital Goods Broker

Self Employed
06.2022 - 05.2025

Silversmith

Magical Makes
05.2020 - 08.2025

Call Center Customer Service Representative

Sitel/Playstation Support
09.2015 - 05.2017

Edible and Concentrate Specialist

Nature's Medicinal
02.2011 - 01.2012

High School Diploma -

Golden Valley
Marc AntonBudtender
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