Marc Auguste
Fort Lauderdale,FL
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
7
7
years of professional experience
Work History
Owner
Merc Enterprise
06.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Aviation Support Equipment Technician
United States Marine Corps
05.2020 - 05.2023
- Streamlined maintenance processes for increased efficiency and reduced downtime.
- Reduced repair times by swiftly diagnosing malfunctions and implementing effective solutions.
- Ensured safe working environment by adhering to strict safety guidelines during all tasks.
- Scheduled aircraft support maintenance.
- Enhanced equipment reliability by conducting comprehensive inspections and routine maintenance.
- Maintained detailed records of equipment status, inspection results, and maintenance actions as per regulatory requirements.
Stock Room Associate
Walmart
02.2019 - 03.2020
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
Customer Service Associates
Winn Dixie
09.2017 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
High School Diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FL06.2018
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Operations Management
Languages
French
Native or Bilingual
Timeline
Owner
Merc Enterprise
06.2023 - Current
Aviation Support Equipment Technician
United States Marine Corps
05.2020 - 05.2023
Stock Room Associate
Walmart
02.2019 - 03.2020
Customer Service Associates
Winn Dixie
09.2017 - 02.2019
High School Diploma -
Boyd H. Anderson High School