Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
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Marc Belanger

Atlanta,GA

Summary

Experienced healthcare IT sales professional with 15 years of expertise as a subject matter expert for various SaaS-based clinical solutions. Skilled in building trusted partnerships and ensuring customer adoption by effectively communicating complex clinical workflows and highlighting customer-specific value. Proven track record of driving revenue growth, influencing product development, and achieving business KPIs through collaborative interdisciplinary initiatives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Large Enterprise Solution Engineer

Smartsheet
02.2022 - Current
  • Signature Achievement: Consistently meet team goals and generate over $3M ARR
  • Lead discovery calls to qualify opportunities and gather customers' technical requirements
  • Secure customer adoption by delivering value-based proof of concept demonstrations and scoping documents that align product deliverables with customers' needs and requirements
  • Liaise between sales, product development, and professional services to advocate for customer needs

Manager, Solution Engineers, Advanced Clinicals

Medical Information Technology, Inc. (MEDITECH)
01.2017 - 01.2022
  • Managed SE team that supported oncology, surgical, and pharmacy solutions; served as sales product owner
  • Signature Achievement: Leveraged customer feedback to develop clinical trial management functionality in the Oncology module; created a competitive advantage resulting in increased customer satisfaction and product adoption
  • Signature Achievement: Led the design and launch of a new population health solution, generating new revenue and surpassing competitors
  • Developed a highly productive team: provided extensive onboarding and updated library of market-relevant support tools (i.e., scripts, continuing education, technical documents, training videos)
  • Oversaw completion of product RFP/RFIs

Solution Engineer, Advanced Clinicals

MEDITECH
01.2012 - 01.2017
  • Provided sales and customers with extensive expertise for all acute and ambulatory clinical solutions, including physician/nursing, oncology, pharmacy, surgical, population health, and portal/telehealth
  • Signature Achievements: Played a key role in securing numerous multi-million dollar installations across the US, Canada, Puerto Rico, and UK
  • Voted Top 10 Solution Engineer in 2013 and 2016
  • Presented tailored proof-of-concept demonstrations to hospital C-suites, IT, and medical staff; focused on meeting customer needs and ease of use
  • Advised customers on best practices for clinical documentation improvement (CDI), patient safety, interoperability (FHIR, HL7), data collection, reporting, and implementing best practices
  • Configured several region-specific demo environments; implemented enhancements and resolved issues
  • Assisted with creation and delivery of new-hire training and ongoing continuing education

Education

Master of Arts - Public Health Communication

Emerson College
Boston, MA

Bachelor of Arts - Organizational Communication

University of New Hampshire
Durham, NH

Accomplishments

  • Signature Achievement: Consistently meet team goals and generate over $3M ARR.
  • Signature Achievement: Leveraged customer feedback to develop clinical trial management functionality in the Oncology module; created a competitive advantage resulting in increased customer satisfaction and product adoption.
  • Signature Achievement: Led the design and launch of a new population health solution, generating new revenue and surpassing competitors.
  • Signature Achievements: Played a key role in securing numerous multi-million dollar installations across the US, Canada, Puerto Rico, and UK. Voted Top 10 Solution Engineer in 2013 and 2016.

Certification

  • Product Management: Agile, Scrum, Feature Prioritization, Market Research, Roadmap Development
  • Healthcare IT Expertise: EHR Systems, Clinical Workflows, Interoperability (FHIR, HL7), HIPAA
  • Tools & Platforms: Salesforce, JIRA, Confluence, Trello, Smartsheet, LucidChart, PowerBI
  • Certifications: Scrum Foundations, SQL Foundations, NAASE Sales Engineer, MEDDIC Methodology

Timeline

Large Enterprise Solution Engineer

Smartsheet
02.2022 - Current

Manager, Solution Engineers, Advanced Clinicals

Medical Information Technology, Inc. (MEDITECH)
01.2017 - 01.2022

Solution Engineer, Advanced Clinicals

MEDITECH
01.2012 - 01.2017

Master of Arts - Public Health Communication

Emerson College

Bachelor of Arts - Organizational Communication

University of New Hampshire

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Marc Belanger