Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Charity Rowsey

Las Vegas,Nevada

Summary

Cybersecurity-focused Solution Engineer with consultative sales and technical leadership experience in digital technology. With bachelor’s and master’s degrees in cybersecurity, I translate complex security needs into practical business solutions in partnership with Cybersecurity overlays. Built and managed a Security Operations Center, including staffing and ongoing operations, and designed, deployed, and supported a DDoS mitigation platform with Arbor Networks (now Netscout). Used Splunk daily for threat hunting, outage diagnosis, and incident investigation across SOC and NOC environments. I work closely with executives and stakeholders to exceed sales targets through secure, customer-focused strategies. My cybersecurity experience includes deploying honeypots, managing sandbox environments, and developing Linux automation tools. I have helped create and enforce incident response policies, handled lawful intercepts and subpoenas, led Abuse inbox response teams, and served as an IP Administrator to ensure compliant use of IP space. I will be starting my MBA at Lee Business School at UNLV in August. This will provide a foundation for future management endeavors.

Professional with strong expertise in solution engineering and robust track record in delivering impactful results. Adept at collaborating with teams to drive projects from inception to completion, ensuring flexibility and reliability in varying circumstances. Skilled in problem-solving, systems integration, and client engagement, with focus on achieving optimal outcomes. Recognized for excellent communication and analytical skills, contributing to high-performance environments.

Overview

22
22
years of professional experience

Work History

Solution Engineer – Large Enterprise

LUMEN TECHNOLOGIES
Las Vegas, NV
01.2023 - Current
  • Leveraging Lumen technology to lead innovative customer discovery discussions to help shape their network and fulfill needs of global customers. Design solutions that prove thorough understanding of the customer’s business needs through strategic discovery utilizing technical thought leadership and apply industry best practices. Work with the assigned account ecosystem to develop sales strategies to effectively present business outcome value. Led customer meetings, both in person and via collaboration tools, and prepared and delivered technical proposals and presentations that resonated with the audience. Applying my technical expertise, sales acumen, and the ability to work under pressure while managing multiple projects simultaneously, while expanding into an existing customer base. Sales of internet & ethernet connectivity, IPVPN, voice, network transformations, datacenter modernization & colocation, cyber-security, edge solutions and managed & professional services.
  • Served as subject matter expert for NaaS, leading customer demonstrations and discussions.
  • Analyzed and identified customer business and technology objectives to tailor solutions effectively
  • Conducted technical discovery, designing solutions aligned with customer requirements and strategic goals
  • Presents technical solutions to meet customer needs in a consultative manner
  • Leads design discussions, proofs-of-concept, RFP/RFI, demos, and workshops
  • Deep knowledge of edge, cloud, cybersecurity, SASE, voice, and UCC

Solution Engineer – Large Enterprise

LUMEN TECHNOLOGIES
Las Vegas, NV
01.2023 - Current
  • Leveraging Lumen technology to lead innovative customer discovery discussions to help shape their network and fulfill needs of global customers. Design solutions that prove thorough understanding of the customer’s business needs through strategic discovery utilizing technical thought leadership and apply industry best practices. Work with the assigned account ecosystem to develop sales strategies to effectively present business outcome value. Led customer meetings, both in person and via collaboration tools, prepared and delivered technical proposals and presentations that resonated with the audience. Applying my technical expertise, sales acumen, and the ability to work under pressure while managing multiple projects simultaneously, while expanding into an existing customer base. Sales of internet & ethernet connectivity, IPVPN, voice, network transformations, datacenter modernization & colocation, cyber-security, edge solutions and managed & professional services.
  • Led customer demonstrations of NaaS solutions to showcase capabilities.
  • Analyzed and identified customer business and technology objectives to develop strategic solutions
  • Conducts technical discovery and design solutions based on requirements
  • Presented technical solutions in a consultative manner, aligning offerings with specific customer needs
  • Leads design discussions, proofs-of-concept, RFP/RFI, demos, and workshops
  • Deep knowledge of edge, cloud, cybersecurity, SASE, voice, and UCC

Senior Account Manager – Regional Enterprise

LUMEN TECHNOLOGIES
Las Vegas, NV
01.2022 - 01.2023
  • 2022 Circle of Excellence Recipient.
  • Top Regional Enterprise Account Manager for the Southwest Region of U.S.
  • Expanded business in existing customer base across Southwest US, driving sales of internet & ethernet connectivity, IPVPN, voice, network transformations, datacenter modernization & colocation, cyber-security, edge solutions, and managed & professional services.
  • Sold into the Region Enterprise market space, achieving a 250% average net-new revenue.
  • Cultivated strong relationships with existing customers to enhance satisfaction.
  • Educated customers on Lumen services and solutions.

Solution Engineer – Quantum Fiber

LUMEN TECHNOLOGIES
Las Vegas, NV
10.2021 - 01.2022
  • Founding member of Quantum Fiber Technology
  • Designed technology for Quantum Fiber, resulting in a proven solution for MTU/MDU space. Implemented design using existing Lumen infrastructure to address low-cost internet needs. Collaborated with multiple teams and senior leadership for approval on cost points, processes, procedures, and service advertising.
  • Facilitated new Mass Markets initiatives in the MTU and MDU space.
  • Acted as the point of contact for all intellectual property matters related to Mass Market sites.
  • Developed training documentation for affiliate teams, enhancing onboarding and operational efficiency.

Senior Account Manager – Regional Enterprise

LUMEN TECHNOLOGIES
Las Vegas, NV
01.2020 - 01.2021
  • Achieved significant revenue growth by promoting Lumen’s services during a pivotal time of transition to a work from home environment. Business expansion into existing customer base in the Southwest US Region. Sales of internet & ethernet connectivity, IPVPN, voice, network transformations, datacenter modernization & colocation, cyber-security, edge solutions and managed & professional services.
  • Migrated customer from legacy to forward technologies, facilitating transition to telecommute work environment.
  • Maintained stability of network infrastructure to support customer operations. by addressing customer's new bandwidth consumption model and needs.
  • Identified emerging market trends and potential business opportunities, enhancing strategic planning.

Post Sales Engineer – Large and Regional Enterprise

LUMEN TECHNOLOGIES
Las Vegas, NV
01.2019 - 01.2020
  • Recognized as top achiever in post sales engineering design, leveraging deep knowledge of Lumen’s solution portfolio to align designs with customer needs and possibilities.
  • Validated designs to ensure alignment with customer expectations and project scope.
  • Created circuit layouts to ensure functionality and efficiency. and interconnecting Lumen services within the underlying infrastructure.
  • Recommended solutions to customers and internal teams.

Sales Engineer – Regional Enterprise

LUMEN TECHNOLOGIES
Los Angeles, CA
01.2015 - 01.2019
  • Recognized as one of the top 25 Sales Engineers for the Western Region of the U.S.
  • Lead customer discovery discussions to help shape transform network and fulfill needs of regional, Los Angeles, customers. Design solutions that fulfill customers’ business needs through technical discovery utilizing thought leadership, while applying industry best practices. Led in-person customer meetings to deliver technical proposals, demonstrations, and presentations that influenced the customer to procure Lumen services.
  • Analyzed and identified customer business and technology objectives to tailor solutions effectively.
  • Presents technical solutions to meet customer needs in a consultative manner
  • Presented technical solutions in a consultative manner to align with customer needs and drive engagement.
  • Analyzes and identifies customer business and technology objectives
  • Maintained extensive expertise in colocation, CDN, cloud, cybersecurity, SD-WAN, and voice services.

Post Sales Engineer – Large and Regional Enterprise

LUMEN TECHNOLOGIES
Tulsa, OK
01.2013 - 01.2015
  • Recognized as top achiever in design engineering for post sales, demonstrating deep knowledge of Lumen’s solution portfolio and adherence to best practices in design methodologies.
  • Ensured design met specifications and customer expectations. within the scope, expectations and customer’s needs.
  • Circuit design and interconnecting Lumen services within the underlying infrastructure.
  • Advised customers and teams on optimal solutions for their needs. to customers and internal teams as needed.

IP NOC Supervisor

ZAVO
Tulsa, OK
01.2012 - 01.2013
  • Founding member of the Tulsa, OK IP NOC Team.
  • Oversaw swing shift team, ensuring reliable operation of network infrastructure, achieving five nines uptime, and supporting customer change orders and activations. Identified, diagnosed, and resolved network issues using advanced troubleshooting techniques while managing incidents and facilitating communication with management.
  • Monitored, tested and repaired a global Ethernet and IP network optical services.
  • Configured Juniper, Cisco, and Alcatel-Lucent routers.
  • Assisted customers with BGP, MPLS, and VPLS services.
  • Managed scheduling and personnel matters for NOC team to optimize workflow and resource allocation.
  • Drafted and submitted RFO responses to address customer inquiries.
  • Oversaw IP and DNS administration to support network operations.

NOC Supervisor

TPX COMMUNICATIONS
Las Vegas, NV
01.2010 - 01.2012
  • Led team of NOC technicians to monitor network performance and security incidents, preventing outages and ensuring reliable service availability. Coordinated 24×7×365 coverage, managing staffing schedules to enhance incident response times.
  • Created, launched, and maintained a DDoS mitigation system using Arbor Networks (now Netscout).
  • Subject Matter Expert of Alcatel-Lucent VitalSuites, Splunk, SolarWinds and Arbor Networks Peakflow.
  • Served as the escalation point for critical situations and events.
  • Developed and enforced operational policies and procedures based on lessons learned to improve incident management and response effectiveness.
  • Maintained and distributed SOC and NOC playbook for incident response, ensuring consistent adherence to operational protocols.
  • Authored responses for the RFO process.

Manager of Cybersecurity

TPX COMMUNICATIONS
Las Vegas, NV
01.2005 - 01.2011
  • Founding member of the Security Operations Center
  • I led and managed a team of cybersecurity professionals dedicated to the continuous surveillance of both network and customer traffic. My expertise in cybersecurity is founded on a strong academic background complemented by extensive practical experience within Security Operations Center environments. My responsibilities have encompassed the deployment of HoneyPot networks, management of sandbox environments, and development of automated tools on Linux platforms. Additionally, I have played a key role in formulating, disseminating, implementing, and advising on best practices, policies, and procedures related to cybersecurity incident response. I have responded to lawful intercepts and subpoenas for local and federal agencies, which frequently required my personal attendance at court proceedings or visits to FBI offices. Moreover, I supervised a team responsible for managing communications sent to the Abuse email inbox and served as an IP Administrator, ensuring that the allocation and use of IP address space adhered to authorized and regulatory standards from a cybersecurity perspective.
  • Served as primary contact for security-related inquiries and issues. and escalation for continually improving upon the network and customer security posture.
  • Developed comprehensive policies for effective monitoring and response to network threats., procedures and processes for monitoring and responding to network threats and incidents.
  • Facilitated communications with local and federal law enforcement agencies.

Education

Bachelor of Science - Cybersecurity

UNIVERSITY OF PHOENIX
Las Vegas, NV
01-2024

Master of Business Administration - undefined

University of Las Vegas Nevada
Las Vegas
01-2029

Master of Science - Cybersecurity

UNIVERSITY OF PHOENIX
Las Vegas, NV
01-2026

Skills

  • Solution design
  • Requirements gathering
  • Technical presentations
  • Cybersecurity
  • Network architecture
  • Network security
  • Sales support
  • Customer relationship management
  • Customer engagement
  • Cross-functional collaboration
  • Team collaboration
  • Detail-oriented
  • Verbal and written communication
  • Peer mentoring
  • Strategic thinking

Accomplishments

  • Mentored 3 peers to bring them up to speed on technology and solution selling, resulting in quicker overall success and attainment milestones.
  • Received Circle of Excellence for Sales Attainment in 2023.
  • Employee number 3 at Quantum Fiber for Solution Engineering.
  • Employee number 2 in the Zayo IP NOC.

Timeline

Solution Engineer – Large Enterprise

LUMEN TECHNOLOGIES
01.2023 - Current

Solution Engineer – Large Enterprise

LUMEN TECHNOLOGIES
01.2023 - Current

Senior Account Manager – Regional Enterprise

LUMEN TECHNOLOGIES
01.2022 - 01.2023

Solution Engineer – Quantum Fiber

LUMEN TECHNOLOGIES
10.2021 - 01.2022

Senior Account Manager – Regional Enterprise

LUMEN TECHNOLOGIES
01.2020 - 01.2021

Post Sales Engineer – Large and Regional Enterprise

LUMEN TECHNOLOGIES
01.2019 - 01.2020

Sales Engineer – Regional Enterprise

LUMEN TECHNOLOGIES
01.2015 - 01.2019

Post Sales Engineer – Large and Regional Enterprise

LUMEN TECHNOLOGIES
01.2013 - 01.2015

IP NOC Supervisor

ZAVO
01.2012 - 01.2013

NOC Supervisor

TPX COMMUNICATIONS
01.2010 - 01.2012

Manager of Cybersecurity

TPX COMMUNICATIONS
01.2005 - 01.2011

Master of Science - Cybersecurity

UNIVERSITY OF PHOENIX

Master of Business Administration - undefined

University of Las Vegas Nevada

Bachelor of Science - Cybersecurity

UNIVERSITY OF PHOENIX
Charity Rowsey