Marc Cappa
Monson,MA
Summary
Dedicated server with expertise in elevating dining experiences by exceeding guest's expectations. Proven track record in recommending wine pairings and training staff to foster a cohesive dining atmosphere.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Server
The Foundry
Hartford, Connecticut
01.2025 - 07.2026
- Enhanced guest satisfaction through attentive and personalized service.
- Demonstrated extensive knowledge of restaurant menu and products.
- Accurately processed orders using restaurant POS system.
- Onboarded new servers by providing training on protocols and menu knowledge, ensuring consistency in service quality.
- Executed opening and closing duties, including dining area setup and supply restocking.
- Maintained cleanliness and organization of dining areas and tables.
- Worked with team members to streamline operations, resulting in smoother service flow and improved guest experiences.
- Assisted in developing wine pairings to enhance meal offerings.
Server
Max Downtown
Hartford, Connecticut
05.2021 - 12.2024
- Elevated dining experiences by delivering impeccable hospitality.
- Enhanced customer satisfaction through attentive service and personalized interactions.
- Recommended menu items tailored to customer preferences and dietary restrictions, increasing guest satisfaction.
- Utilized extensive wine knowledge to recommend suitable options, enhancing dining experience.
- Assisted in developing wine pairings to enhance meal offerings.
- Processed orders accurately through restaurant POS system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on restaurant protocols and menu items.
Server
Capital Grille
Hartford, Connecticut
06.2018 - 05.2021
- Provided exceptional hospitality, enhancing overall dining experiences for guests.
- Developed wine pairings to complement meal offerings.
- Trained new servers on menu details, customer service standards, and restaurant policies.
- Developed in-depth knowledge of wine varieties and service techniques. and liquor service to enhance guest experiences.
- Recommended wines tailored to customer preferences, leveraging in-depth knowledge of wine list.
- Followed up with guests after meals to ensure satisfaction and address any concerns.
- Maintained efficient flow of guests into and out of assigned sections.
Server
Ruth Chris Steakhouse
Newington, Connecticut
04.2014 - 06.2018
- Provided exceptional hospitality, enhancing overall dining experiences.
- Processed orders accurately using restaurant POS system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Created wine pairings that complemented meals, enriching guest satisfaction.
- Supported team members during peak periods to maintain service efficiency.
- Suggested dishes based on in-depth menu and wine knowledge, guiding guest choices.
Server
Fontainebleau
Miami, Florida
04.2011 - 04.2014
- Delivered exemplary hospitality in high-volume steakhouse within luxury hotel.
- Delivered exceptional service at high-end events and formal banquets, ensuring guest satisfaction and memorable occasions.
- Responded promptly to guest inquiries and fulfilled special requests, contributing to a personalized dining experience.
- Collaborated with house sommeliers to create wine pairings and lists that enhanced guest dining experiences.
Skills
- Wine recommendations
- Wine service techniques
- Order processing
- POS systems
- Training staff
- Service efficiency
- Guest relations and hospitality
Certification
- Completed and Passed the Introduction to Sommelier Course 2015 at the Court of Master Sommelier
Certification
- TIPS Certified Continuously Throughout all Server Positions, Currently Certified Through 2029
Timeline
Server
The Foundry
01.2025 - 07.2026
Server
Max Downtown
05.2021 - 12.2024
Server
Capital Grille
06.2018 - 05.2021
Server
Ruth Chris Steakhouse
04.2014 - 06.2018
Server
Fontainebleau
04.2011 - 04.2014