Marc Casey II
Atlanta,GA
Summary
Professional with experience in customer service and administrative support, prepared for role in front-line hospitality. Skilled in managing check-ins, handling reservations, and addressing guest inquiries with efficiency. Strong focus on teamwork, adaptable to changing needs, and driven to achieve results. Known for excellent communication, problem-solving abilities, and positive attitude.
Overview
9
9
years of professional experience
Work History
Front Desk Clerk
LA Fitness
Atlanta, GA
03.2026 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Communicated with the sales team to ensure no sale is missed.
- Assisted approximately 15 members with inquiries, providing exceptional customer service and promoting member engagement.
- Trained new staff on front desk procedures and customer interaction protocols to enhance team performance.
Chef
Sweet Hut Bakery & Cafe
Atlanta, GA
08.2025 - Current
- Managed high-volume kitchen operations guaranteeing precision and rapid service.
- Diligently reviewed inventory levels and ensured 100% of the items were received.
- Navigated fast-paced setting by skillfully prioritizing tasks and addressing conflicts with efficiency.
Shift Lead - Server/Caddie/Food Runner
Topgolf
Atlanta, GA
01.2023 - 01.2025
- Managed and guided team of 5 members delivering effective operations and superior customer service during high-demand shifts.
- Demonstrate outstanding multitasking skills throughout peak hours.
- Resolve customer concerns promptly and effectively to foster a positive experience.
- Facilitate communication between servers and managers to streamline table turnover operations.
Detention Aide I
Juvenile Detention Center
Harrisonville, MO
07.2022 - 11.2022
- Oversaw youth supervision and ensured safety for approximately 10 juveniles, personal conduct, care, and therapy of clients during shifts.
- Collaborated with juvenile officers and supervisors to document behavior and activities of juveniles during shifts.
- Compiled reports detailing each juvenile's adjustment and progress.
- Employed effective communication skills to engage with juveniles from diverse backgrounds, de-escalating conflicts and addressing concerns.
Transportation Assistant
Medical Transportation
Independence, MO
07.2021 - 01.2022
- Support transportation of patients between hospitals, nursing homes, and appointments for approximately 10 rides per day.
- Utilize equipment like stretchers, wheelchair lifts, hospital beds.
- Developed procedures that enhanced response times for urgent transport needs.
Bagger
Publix
Smyrna, GA
02.2020 - 01.2021
- Bagged groceries, cashiered, & collected carts from cart return while resolving customer concerns for approximately 8 hours a day.
- Cleaned bathrooms, swept, mopped, & waxed floors in a timely, effective manner.
Banquet Server
Hilton Sandestin Beach Golf Resort
Sandestin, FL
06.2017 - 06.2018
- Ensured organized stock and cleanliness of stations during transportation of dirty tableware from dining room.
- Diligently and consistently reset tables while greeting guests and fulfilling requests.
- Successfully arranged events based on event specifications through handling tables, chairs, and various heavy materials for parties up to 300 people.
Education
Graphic Design -
Georgia State University
Atlanta, GA12-2020
Theater -
Central Methodist University
Fayette, MO12-2019
Skills
- Proficient in MS Office
- Visual design tools
- Procreate digital art
- Brand promotion
- Client relations
- Administrative skills
- Data organization
- Effective communication
- Dining arrangement
- Member assistance
- Policy compliance
- Enhancing security procedures
- Crisis intervention strategies
- Prisoner supervision
- Data management skills
- Networking skills
- Software testing
- Diagnostic skills
- Inventory restocking
- Freight transportation
- Graphic design
- Logo creation
- Time-sensitive delivery
Timeline
Front Desk Clerk
LA Fitness
03.2026 - Current
Chef
Sweet Hut Bakery & Cafe
08.2025 - Current
Shift Lead - Server/Caddie/Food Runner
Topgolf
01.2023 - 01.2025
Detention Aide I
Juvenile Detention Center
07.2022 - 11.2022
Transportation Assistant
Medical Transportation
07.2021 - 01.2022
Bagger
Publix
02.2020 - 01.2021
Banquet Server
Hilton Sandestin Beach Golf Resort
06.2017 - 06.2018
Graphic Design -
Georgia State University
Theater -
Central Methodist University