Marc Casey II
Sweet Hut Bakery & Cafe
Atlanta,GA
9
years of professional experience
Professional with experience in customer service and administrative support, prepared for role in front-line hospitality. Skilled in managing check-ins, handling reservations, and addressing guest inquiries with efficiency. Strong focus on teamwork, adaptable to changing needs, and driven to achieve results. Known for excellent communication, problem-solving abilities, and positive attitude.
Work History
Front Desk Clerk
7 Months- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Communicated with the sales team to ensure no sale is missed.
- Assisted approximately 15 members with inquiries, providing exceptional customer service and promoting member engagement.
- Trained new staff on front desk procedures and customer interaction protocols to enhance team performance.
Chef
1 Year 2 Months- Managed high-volume kitchen operations guaranteeing precision and rapid service.
- Diligently reviewed inventory levels and ensured 100% of the items were received.
- Navigated fast-paced setting by skillfully prioritizing tasks and addressing conflicts with efficiency.
Shift Lead - Server/Caddie/Food Runner
2 Years- Managed and guided team of 5 members delivering effective operations and superior customer service during high-demand shifts.
- Demonstrate outstanding multitasking skills throughout peak hours.
- Resolve customer concerns promptly and effectively to foster a positive experience.
- Facilitate communication between servers and managers to streamline table turnover operations.
Detention Aide I
4 Months- Oversaw youth supervision and ensured safety for approximately 10 juveniles, personal conduct, care, and therapy of clients during shifts.
- Collaborated with juvenile officers and supervisors to document behavior and activities of juveniles during shifts.
- Compiled reports detailing each juvenile's adjustment and progress.
- Employed effective communication skills to engage with juveniles from diverse backgrounds, de-escalating conflicts and addressing concerns.
Transportation Assistant
6 Months- Support transportation of patients between hospitals, nursing homes, and appointments for approximately 10 rides per day.
- Utilize equipment like stretchers, wheelchair lifts, hospital beds.
- Developed procedures that enhanced response times for urgent transport needs.
Bagger
11 Months- Bagged groceries, cashiered, & collected carts from cart return while resolving customer concerns for approximately 8 hours a day.
- Cleaned bathrooms, swept, mopped, & waxed floors in a timely, effective manner.
Banquet Server
1 Year- Ensured organized stock and cleanliness of stations during transportation of dirty tableware from dining room.
- Diligently and consistently reset tables while greeting guests and fulfilling requests.
- Successfully arranged events based on event specifications through handling tables, chairs, and various heavy materials for parties up to 300 people.
Education
Graphic Design
Theater
Skills
Proficient in MS Office
Visual design tools
Procreate digital art
Brand promotion
Client relations
Administrative skills
Data organization
Effective communication
Dining arrangement
Member assistance
Policy compliance
Enhancing security procedures
Crisis intervention strategies
Prisoner supervision
Data management skills
Networking skills
Software testing
Diagnostic skills
Inventory restocking
Freight transportation
Graphic design
Logo creation
Time-sensitive delivery
Timeline
Front Desk Clerk
LA Fitness
03.2026 - CurrentRead More
Chef
Sweet Hut Bakery & Cafe
08.2025 - CurrentRead More
Shift Lead - Server/Caddie/Food Runner
Topgolf
01.2023 - 01.2025Read More
Detention Aide I
Juvenile Detention Center
07.2022 - 11.2022Read More
Transportation Assistant
Medical Transportation
07.2021 - 01.2022Read More
Bagger
Publix
02.2020 - 01.2021Read More
Banquet Server
Hilton Sandestin Beach Golf Resort
06.2017 - 06.2018Read More
Georgia State University
Graphic Design
Read More
Central Methodist University
Theater
Read More