Marc Davis
Roswell,GA
Summary
Operations supervisor and general manager with 15+ years of in company experience leading teams, training employees, and improving productivity, safety, and service. Known for coaching leadership, accountability, and process improvement.
Overview
28
28
years of professional experience
Work History
Operations Supervisor
UPS
Buford, Georgia
11.2009 - Current
- Supported daily operations, enhancing productivity, safety, and service outcomes.
- Spot operational gaps and help implement process changes to improve productivity and service.
- Coach, mentor, and train employees and supervisors to strengthen performance and accountability.
- Trained employees on essential operational procedures and best practices. team members on performance expectations and resolved operational concerns.
- Trained employees on package handling and shift procedures.
- Inspected package flow for quality and process control.
- Collaborated with leadership and front line staff to address issues and align with department goals.
General Manager
Orangetheory Fitness
Cumming, Georgia
11.2020 - 12.2022
- Oversaw daily studio operations, led sales and fitness teams to enhance service delivery.
- Increased membership and profitability through sales initiatives and community engagement.
- Managed KPIs including sales, conversion, retention, revenue, and customer satisfaction.
- Recruited, hired, trained, and developed staff to improve performance and member experience.
- Enhanced operational standards and employee performance through targeted coaching and accountability measures.
General Manager
KnuckleUp Fitness
Alpharetta, Georgia
02.2011 - 11.2020
- Oversaw daily operations of fast-paced MMA and fitness facility, ensuring smooth service delivery.
- Managed sales, customer service, staffing, facility operations, and business performance.
- Increased membership through community marketing, referrals, and improved sales execution.
- Grew youth and adult programs through targeted community outreach and effective marketing initiatives.
- Recruited, trained, and developed staff, fostering a high-performing team culture.
Department Manager
PGA Tour Superstore
Roswell, Georgia
08.2006 - 12.2010
- - Supported team members with daily sales tasks, customer service, merchandising, and inventory control.
- - Managed footwear, apparel, and accessory departments.
- - Coached team members toward sales targets and company standards.
- - Supervised associates, upheld service standards, and coordinated daily floor coverage.
- - Managed inventory tracking, restocked merchandise, and worked with buyers on product transfers.
- - Positioned apparel, clubs, and accessories according to store presentation guidelines.
Assistant Manager
Just For Feet
Alpharetta, Georgia
08.1998 - 07.2006
- Supervised sales floor, fitting rooms, and customer service coverage to ensure optimal customer experience.
- Trained associates on footwear merchandising, product knowledge, and store policies.
- Reviewed sales reports, inventory counts, and stockroom replenishment needs to support inventory management.
- Managed cash handling processes during shifts, register balances, and daily opening procedures.
- Maintained visual displays, signage, and footwear presentation standards to enhance store appeal.
Education
Centennial High School
Roswell, GASkills
- KPI management
- Performance metrics
- Facility operations
- Process improvement
- Workforce scheduling
- Team supervision
- Employee training
- Leadership coaching
- Accountability management
- Safety compliance
- Problem solving
Timeline
General Manager
Orangetheory Fitness
11.2020 - 12.2022
General Manager
KnuckleUp Fitness
02.2011 - 11.2020
Operations Supervisor
UPS
11.2009 - Current
Department Manager
PGA Tour Superstore
08.2006 - 12.2010
Assistant Manager
Just For Feet
08.1998 - 07.2006
Centennial High School