Marc Desilets
Manchester,NH
Summary
Dedicated security professional with extensive experience at Elliot Hospital, excelling in incident reporting and emergency response. Proven ability to enhance safety protocols and foster community relations. Skilled in conflict resolution and CCTV surveillance, ensuring a secure environment while delivering superior customer service. Committed to maintaining public safety and operational excellence.
Overview
38
38
years of professional experience
Work History
Security Officer
Elliot Hospital
06.2008 - Current
- Monitored facility access to ensure safety and security of patients, staff, and visitors.
- Responded promptly to alarms and incidents, implementing appropriate emergency protocols.
- Conducted regular patrols to identify potential security risks and enforce hospital policies.
- Collaborated with law enforcement and emergency services during critical incidents for effective response.
- Trained new security personnel on operational procedures and safety guidelines to enhance team performance.
- Developed incident reports detailing findings and actions taken to support operational transparency.
- Implemented improvements in security protocols that enhanced overall safety within the hospital environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Manchester Police Officer
Manchester Police Department
01.1988 - 01.2004
- Enforced local laws and regulations to maintain public safety and order.
- Conducted thorough investigations of criminal incidents, gathering evidence and witness statements.
- Collaborated with community members to promote crime prevention initiatives and enhance neighborhood relations.
- Mentored junior officers on procedural compliance, tactical operations, and crisis management techniques.
Education
High School Diploma -
Manchester Memorial Hight School
Manchester, NH06-1984
Skills
- Report writing
- Incident reporting
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Physical fitness
- Surveillance
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
Timeline
Security Officer
Elliot Hospital
06.2008 - Current
Manchester Police Officer
Manchester Police Department
01.1988 - 01.2004
High School Diploma -
Manchester Memorial Hight School