Marc Galloway
Jamaica
Summary
Dedicated leader skilled in team coaching and mentoring, with a focus on performance management and customer service. Committed to fostering a collaborative environment that enhances team performance and elevates customer experiences.
Overview
4
4
years of professional experience
Work History
Department Manager
H&M Company USAInc
New York
12.2024 - Current
- Streamlined daily store operations to enhance customer experience.
- Facilitated team meetings to communicate goals and expectations.
- Addressed customer inquiries and resolved issues promptly.
- Analyzed sales trends to inform strategic planning and decision-making.
- Conducted regular performance reviews to monitor progress of individual employees.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations, ensuring efficient workflow and productivity.
Pop-Up Supervisor
H&M Company USAInc
Nolita
10.2024 - 12.2024
- Provided coaching and mentoring support to team members.
- Consulted with clients to determine style preferences and needs.
- Assisted in planning and coordinating event logistics and schedules.
- Assisted with registration processes for event participants.
- Communicated with vendors to secure necessary services and materials.
- Monitored sales floor for merchandising standards and product presentation.
Department Supervisor
H&M Company USAInc
SoHo
01.2024 - 10.2024
- Supervised daily operations and maintained store standards for customer experience.
- Trained and coached team members on product knowledge and customer service skills.
- Collaborated with management to implement visual merchandising strategies effectively.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Trained employees on new processes or procedures as needed.
- Conducted team meetings to communicate goals and updates effectively.
Style Guide
H&M Company USAInc
Williamsburg
10.2022 - 12.2023
- Provided tailored style advice to assist customers in product selections.
- Handled customer inquiries, ensuring prompt and effective resolution of issues.
- Educated clients on latest fashion trends to enrich styling decisions.
- Developed strong relationships with clients through attentive service and follow-ups.
- Organized merchandise displays to attractively showcase products.
- Created exceptional experiences for clients, built long-term relationships and helped clients find perfect style solutions to fit individual fashion needs while maximizing sales volume.
Sales Advisor
H&M Company USAInc
Jamaica
09.2021 - 10.2022
- Enhanced store presentation and organized merchandise displays for optimal visibility.
- Accurately processed customer transactions utilizing point-of-sale systems.
- Collaborated with team to achieve daily sales targets consistently.
- Trained new staff on customer service standards and operational policies.
- Provided comprehensive product and service information to customers.
- Resolved customer complaints swiftly to maintain satisfaction levels.
Skills
- Team leadership
- Performance management
- Sales analysis
- Customer service
- Visual merchandising
- Inventory management
- Client Experience
- Coaching and mentoring
Timeline
Department Manager
H&M Company USAInc
12.2024 - Current
Pop-Up Supervisor
H&M Company USAInc
10.2024 - 12.2024
Department Supervisor
H&M Company USAInc
01.2024 - 10.2024
Style Guide
H&M Company USAInc
10.2022 - 12.2023
Sales Advisor
H&M Company USAInc
09.2021 - 10.2022