Marc Guillaume
Miami,FL
Summary
Demonstrated leadership in team management and staff development, fostering strong customer relationships and managing vendor partnerships.
Assisted in creating positive customer experiences to foster loyalty and encourage repeat business. Supported optimal resource allocation to meet operational demands. Contributed to sales initiatives through effective planning and strong communication skills.
Overview
11
11
years of professional experience
Work History
General Manager
LA Fitness Intl
Miami, FL
09.2021 - 03.2026
- Fostered and maintained strategic partnerships with vendors and suppliers.
- Executed sourcing and recruitment strategies to achieve optimal staffing levels.
- Spearheaded coaching and mentoring initiatives to foster employee development across all organizational levels.
- Directed sales team to surpass quarterly targets through strategic planning and impactful coaching.
- Achieved and surpassed quarterly sales targets through strategic deal-closing techniques.
Assistant General Manager
LA Fitness
Miami, FL
12.2019 - 08.2021
- Trained and mentored staff on service standards and operational procedures.
- Implemented strategies to increase member retention and satisfaction rates.
- Developed and executed marketing initiatives to drive membership growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Sales Associate
LA Fitness
Miami, FL
08.2019 - 11.2019
- Delivered exceptional customer service, enhancing member experience and retention.
- Assisted in daily operations, ensuring cleanliness and organization of fitness facility.
- Educated members on fitness programs and services, promoting engagement and participation.
- Processed membership transactions accurately, maintaining financial integrity and efficiency.
Sales Executive
Armani Exchange
Aventura, FL
05.2018 - 07.2019
- Developed and executed tailored sales strategies to enhance customer engagement and drive brand loyalty.
- Cultivated strong relationships with clients, ensuring exceptional service and repeat business opportunities.
- Analyzed market trends to identify growth opportunities, informing product selection and promotional efforts.
- Mentored junior sales team members, sharing best practices to improve overall performance and productivity.
Promotions Assistant
Streets Enterprise
Miami, FL
03.2017 - 04.2018
- Developed creative ideas for engaging customers through interactive contests and giveaways.
- Researched competitors' activities to stay ahead in the market place.
- Sourced suppliers for promotional materials within budget guidelines.
Tour Guide
Big Bus Tours
Miami, Florida
09.2016 - 11.2017
- Developed comprehensive knowledge of local attractions, history, and culture.
- Demonstrated ability to provide informative and entertaining tour experiences for groups of all sizes.
- Answered questions from visitors and provided directions as needed.
Counselor's Assistant
Miami Shores Recreation Park
Miami, FL
06.2015 - 08.2016
- Provided resource referral assistance to connect clients with appropriate services.
- Conducted data entry and reporting to track client progress and outcomes.
- Maintained confidentiality standards to protect client information and build trust.
Education
Bachelor of Science - Hospitality Administration And Management
Miami Dade College
Miami, FL05.2019
Associate in Arts (A.A.) - Business Administration
Miami Dade College
Miami, FL2017
High School Diploma - undefined
Archbishop Curley Notre Dame High School
Miami, Florida05.2015
Skills
- Customer relationship management
- Team leadership
- Staff training/development
- Staff management
- Team training and development
- Leadership and team building
- Sales expertise
- Direct sales
- Empowers high-performing sales teams
- B to B sales
- Marketing strategy
- Prospecting skills
- Promotional sales events
LANGUAGES
English
Native or Bilingual
French - Fluent
Spanish - Conversational
Timeline
General Manager
LA Fitness Intl
09.2021 - 03.2026
Assistant General Manager
LA Fitness
12.2019 - 08.2021
Sales Associate
LA Fitness
08.2019 - 11.2019
Sales Executive
Armani Exchange
05.2018 - 07.2019
Promotions Assistant
Streets Enterprise
03.2017 - 04.2018
Tour Guide
Big Bus Tours
09.2016 - 11.2017
Counselor's Assistant
Miami Shores Recreation Park
06.2015 - 08.2016
High School Diploma - undefined
Archbishop Curley Notre Dame High School
Bachelor of Science - Hospitality Administration And Management
Miami Dade College
Associate in Arts (A.A.) - Business Administration
Miami Dade College