Marc Hernandez
New York,NY
Summary
Highly motivated young professional with experience in Sales, and Customer Service. Experience in cash handling and providing world class customer service. Ability to work well independently and with others. Adaptable individual possessing strong solution-oriented and communication skills.
Overview
9
9
years of professional experience
Work History
New Patient Representative (Fully Remote)
Dana Farber Cancer Institution
08.2021 - Current
- Refers patients to appropriate health care services or resources
• Directs patient inquiries and complaints to appropriate medical staff members
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to schedule and reschedule missed appointments.
Security Officer
Boston Children's Hospital
02.2020 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Cashier / Food Service Worker
Madison Square Garden Company
08.2019 - 01.2020
Team Member
Target
06.2016 - 03.2017
Sales Associate
Abercrombie & Fitch
06.2015 - 08.2016
Education
Associate Degree in Sports Management -
Monroe College
12.2018
HS Diploma in Law -
High School for Civil Rights
06.2015
Skills
- Cashier / Sales Associate
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Answer customers' questions about merchandise advice customers on merchandise selection and provide information on procedures or policies
- Help customers find the location of products
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Payment Processing
- Organization & Planning
- Customer & Client Service
- Relationship Building
- Microsoft Office
- Time Management
- Communication & Negotiation
- POS Systems
- Oral Communication
- Active Listening
- Bilingual: English/Spanish
- Critical Thinking
Timeline
New Patient Representative (Fully Remote)
Dana Farber Cancer Institution
08.2021 - Current
Security Officer
Boston Children's Hospital
02.2020 - 01.2022
Cashier / Food Service Worker
Madison Square Garden Company
08.2019 - 01.2020
Team Member
Target
06.2016 - 03.2017
Sales Associate
Abercrombie & Fitch
06.2015 - 08.2016
Associate Degree in Sports Management -
Monroe College
HS Diploma in Law -
High School for Civil Rights
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