Marc Kramer
Morgan,UT
Summary
Accomplished senior sales specialist in the Greater Northern Utah area with a strong track record of driving profitability through increased sales production, efficient budget management, and the establishment of solid customer relationships. Demonstrated ability to consistently achieve revenue growth and exceed targets by employing a strategic approach and deep understanding of market dynamics. Skilled in identifying new business opportunities and implementing innovative sales strategies for maximum market penetration. Expertise lies in building and nurturing long-term customer partnerships, dedicated to providing exceptional service and driving customer satisfaction.
Overview
27
27
years of professional experience
Work History
Sales Representative, Associate
TREASURE VALLEY CAMPUS SUPPLY/JOSTENS
05.2023 - Current
- Develop relationships and partnerships with school administrators and front-office staff
- Uncover specific needs relating to graduation, including deadlines for ordering various items
- Resolve unexpected challenges with quick and thorough follow through
- Schedule and facilitate senior class meetings to sell graduation products
- Provide professional customer service by guiding and assisting students in need of ordering products
- Assist School Board Members, Faculty, and Staff at graduation ceremonies.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Advertising Representative, National Spokesperson
WASATCH MEDICAL CLINIC
10.2022 - 05.2023
- Represented Wasatch Medical Clinic through live and recorded appearances on TV and Radio, nationally.
- Developed impactful scripts and talking points for advertising spots.
- Communicated clearly and concisely the services provided by Wasatch Medical Clinic.
- Created demand for and sold services provided by Wasatch Medical Group through interviews.
- Scheduled interview dates and appearances for 58 television stations and 15 radio stations.
- Communicated with internal and external stakeholders to pull through marketing goals.
- Managed client accounts effectively, fostering long-term partnerships built on trust and successful collaboration.
Residential Sales Consultant
BARLOW SERVICE EXPERTS
08.2021 - 10.2022
- Developed and Closed residential sales opportunities with existing and new customers.
- Generated new leads through networking and door-to-door conversations.
- Consultative sales approach focused on customer satisfaction and retention.
- Educated homeowners' on the differences in products on the market and how each would perform in their home, empowering them to make informed decisions that met their needs.
- Collaborated with technical team members, outside vendors, and customers to ensure timely installation.
- Sold over $1,300,000 January-October 2022.
- Top Sales Consultant West Region July 2022.
VOLUNTEER
HUNTSMAN CANCER INSTITUTE & UNIVERSITY OF UTAH MEDICAL CENTER
10.2018 - 01.2021
- NODA (No One Dies Alone), Information Desk, Employee Shuttle, Technology Recreation Access Independence Lifestyle Sports (Trails program), Snack Cart at Huntsman.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Senior Sales Specialist Diabetes and Respiratory
GLAXOSMITHKLINE
07.2013 - 10.2018
- Achieved consistent sales growth by staying current on science, treatment guidelines, sales numbers, and adjusting strategies accordingly.
- Streamlined sales processes and improved efficiency by utilizing CRM tools and data analytics.
- 2014-15 Launched new Diabetes GLP-1 Agonist, Tanzeum - Delivered 200% targeted sales goal.
- 2014 Demonstrated 200% of Sales Competencies, 120% Customer Value Feedback, and 100% of Call Objective measures.
- 2015-17 Utilized Microsoft Excel and Powerpoint to help train the District.
- Managed team on the use of this software for business analytics which improved efficiency in uncovering growth opportunities within competitive diabetes, respiratory, and managed care markets.
- 2015-2016 Regional Rep Advisory Board Participant- Liaison between Field Reps and Middle Management. Improved communication gap between the field and management regarding various concerns affecting morale, including metrics utilized for Incentive Compensation.
- 2015 Regional Development Program Graduate for future leadership roles within GSK.
Respiratory Therapeutic Sales Specialist
GLAXOSMITHKLINE
05.2011 - 07.2013
- Built rapport with customers and assessed needs to make product recommendations.
- Educated customers about product features and benefits to aid in selecting the best options for each patient's needs.
- 2011 Promoted to Respiratory Therapeutic Sales Specialist stemming from exceeding sales goals, demonstrating leadership skills, collaboration with District and Regional Teams, and providing Customer value
- 2013 Earned 100% of Sales Competencies and Call Objective standards
- 2013 Received 120% of Customer Value Feedback
- 2012 Regional Behavior Award for 'Coordination and Facilitation' of stakeholder meetings.
- Spearheaded discussions with professionals across business units to create and execute a plan for the purpose of increasing sales by providing more meaningful value to customers in a changing sales environment. Resulted in increased interactions with all levels of shared accounts.
- District technology champion. Trained District and Region on the utilization of Microsoft Excel for business analysis and uncovering growth opportunities. Resulted in reducing the amount of time needed for business analysis.
Senior Sales Representative Respiratory
GLAXOSMITHKLINE
01.2009 - 05.2011
- Continually uncovered issues and implemented strategies to positively impact sales growth.
- Implemented CRM systems to efficiently track client interactions and enhance customer service.
- 2010 Won Winners Circle Award for generating sales within the top 15% nationally.
- 2010 Earned Regional Behavioral Award for 'Promoting Phenomenal Teamwork Culture'.
- Successfully orchestrated over 20 speaker programs utilizing 1 International and 2 National speakers.
- Collaborated with Representatives across 3 territories to schedule programs while exceeding all expectations of day-to-day responsibilities.
- Successful execution of programs and business plan resulted in increasing sales within top 15% Nationally.
Senior Sales Representative Respiratory and Central Nervous System
GLAXOSMITHKLINE
01.2004 - 01.2008
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Identified customer needs by asking appropriate, open-ended questions.
- 2008 Honored with Winners Circle Award for generating sales within the top 15% nationally.
- 2008 Promoted to Senior Sales Representative Respiratory, resulting from sales performance.
Sales Representative Respiratory
GLAXOSMITHKLINE
09.2001 - 01.2004
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Launched Advair for Asthma and COPD.
- Delivered multimillion dollar Advair sales over 3-year period.
ON AIR METEOROLOGIST
KETV-ABC OMAHA, NE
09.1997 - 09.2001
- Meteorologist for 2-hour morning newscast. Helped to build to the number 1 viewed newscast in the market.
- Improved weather forecasting accuracy by utilizing advanced meteorological tools and data analysis techniques.
- Analyzed and interpreted meteorological data collected by surface and upper-air stations, satellites, and radar to develop reports and forecasts.
- Integrated creative computer graphics with conversational delivery to present easy-to-understand weather stories live on-air.
- Utilized WSI weather graphics system.
- Delivered up to the second life and property saving severe weather coverage.
- Exhibited the skill to concurrently utilize live Doppler radar, computer graphics system, and reports from the field.
Education
Bachelor's - Atmospheric Science/Meteorology, Broadcast Meteorology
University of Kansas
Lawrence, KSSkills
- Customer Service
- Customer Relations
- Interpersonal communication skills
- Sales Presentations
- Strategic Planning
- CRM proficiency
- Product Knowledge
- Team Cooperation
Accomplishments
- Successfully launched Advair and Tanzeum.
- Ranked top 15% in Nation for 2008. Winners Circle
- Ranked top 15% in Nation for 2010. Winners Circle
- Ranked #1 in West Region for July, 2022.
- Sold over $1,300,000 January, 2022-October, 2022.
- Regional Development Program for future leaders.
- Regional Behavioral Awards-Building Team Culture
Web
linkedin.com/in/marckramer-1
Timeline
Sales Representative, Associate
TREASURE VALLEY CAMPUS SUPPLY/JOSTENS
05.2023 - Current
Advertising Representative, National Spokesperson
WASATCH MEDICAL CLINIC
10.2022 - 05.2023
Residential Sales Consultant
BARLOW SERVICE EXPERTS
08.2021 - 10.2022
VOLUNTEER
HUNTSMAN CANCER INSTITUTE & UNIVERSITY OF UTAH MEDICAL CENTER
10.2018 - 01.2021
Senior Sales Specialist Diabetes and Respiratory
GLAXOSMITHKLINE
07.2013 - 10.2018
Respiratory Therapeutic Sales Specialist
GLAXOSMITHKLINE
05.2011 - 07.2013
Senior Sales Representative Respiratory
GLAXOSMITHKLINE
01.2009 - 05.2011
Senior Sales Representative Respiratory and Central Nervous System
GLAXOSMITHKLINE
01.2004 - 01.2008
Sales Representative Respiratory
GLAXOSMITHKLINE
09.2001 - 01.2004
ON AIR METEOROLOGIST
KETV-ABC OMAHA, NE
09.1997 - 09.2001
Bachelor's - Atmospheric Science/Meteorology, Broadcast Meteorology
University of Kansas
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